IT Support Administrator I

Job details

Work model

Remote

Salary

Conflicting source ranges

Location

New York, New York, United States

Company website

sentry.io

Hiring context

How this role compares at Affirm

Affirm has 207 live roles in MeritLog’s catalog across 11 job families, and 7 of them are in marketing. 1 of those listings publish a pay range, a disclosure rate of 0%.

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

Job description

At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day. We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure while maintaining a strong focus on security, compliance, and a seamless employee experience. Our team works across a broad range of technologies and partners closely with employees throughout the company to troubleshoot issues, improve processes, and build reliable, scalable solutions as Affirm grows. We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s New York City office and technology infrastructure. Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation. As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives. What You'll Do: • Locally support and troubleshoot users within our NYC office • Remotely support and troubleshoot our end user’s problems • Educate on and enforce our IT compliance and policy obligations • Maintain our Zoom Rooms and AV hardware within conference rooms • Monitor for security threats and malware, staying ahead of the curve to protect our users • Occasionally maintain the in-office, local network infrastructure • Maintain enterprise systems and company IT assets such as servers and desktops What We Look For: • Experience with macOS administration and support • Ability to improvise and find immediate solutions • Experience managing formal ticketing systems • Experience administering SaaS technologies • Flexibility to work with all types of technology • macOS, Windows, Printers, Network devices, etc. • Experience with machine and account provisioning and deprovisioning • Experience managing Enterprise security: • Endpoint security-disk encryption, OS firewalls, laptop/mobile lockdown • Email security-tools for signed/encrypted email communication • Mobile device management technologies • Willing to grow, learn, and be proactive in finding new, efficient solutions Pluses: • Experience administering Google for Business • Self motivated to learn and advance their career within IT • Experience with AV systems • Ability to explain difficult technical concepts without being condescending • Apple Certified Associate or ACSP certification • Automation and scripting experience • Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency • Confidence to maintain office IT infrastructure on their own, as needed Compensation & Benefits: Pay Grade - E Equity Grade - 2 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA) per year: $80000 - $100000 Please note that visa sponsorship is not available for this position. Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: • Health coverage at no cost: We cover 100% of premiums for employees and their dependents. • Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. • Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. • Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

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