EngineeringHybrid

Customer Product Engineer

Alchemy · Hybrid

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Last seen by MeritLog September 9, 2026Source: AshbySource version: ashby-public-job-posting-v1

MeritLog read this listing from Alchemy's Ashby job board and last checked it on September 9, 2026.

Source: the employer's Ashby job board. Open the original listing for current details.

Job details

Work model: Hybrid
Salary: $130K - $165K
Location: New York
Company website: landing.bookster.ro

Hiring context

How this role compares at Alchemy

Alchemy has 20 live roles in MeritLog’s catalog across 8 job families, and 9 of them are in engineering. 15 of those listings publish a pay range, a disclosure rate of 75%.

This role's posted range of $130K - $165K sits above 7% of the 14 other Alchemy roles quoted over the same currency and period.

Alchemy concentrates this hiring in:

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

What the role asks for

What you'd do

Provide hands on technical support within the Account Abstraction product vertical
Deliver a stellar customer experience
Scale support through internal tooling and runbooks as well as contribute to devX improvements
Understand customer needs and how to meet unique challenges and goals
Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
Be the voice of the customers
Build and maintain ongoing relationships with complex stakeholders, both internally and externally
Work in a quickly changing environment
Drive referrals from our customers
1+ years of experience in a software development role
Technical degree
Experience and interest in Account Abstraction / Wallet Services
Strong analytical skills
Ability to understand and troubleshoot complex technical issues
Strong communication skills with internal and external stakeholders
Excellent people skills to monitor and measure customer performance
Interest in technology, blockchain, crypto
Experience with blockchain a large plus
Founded a company or built side projects, a plus
Experience in startups, a plus

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

The Role Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams. In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions. This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers. What You'll Do: - Provide hands on technical support within the Account Abstraction product vertical - Deliver a stellar customer experience - Scale support through internal tooling and runbooks as well as contribute to devX improvements - Understand customer needs and how to meet unique challenges and goals - Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions - Be the voice of the customers - Build and maintain ongoing relationships with complex stakeholders, both internally and externally - Work in a quickly changing environment - Drive referrals from our customers What We're Looking For: - 1+ years of experience in a software development role - Technical degree - Experience and interest in Account Abstraction / Wallet Services - Strong analytical skills - Ability to understand and troubleshoot complex technical issues - Strong communication skills with internal and external stakeholders - Excellent people skills to monitor and measure customer performance - Interest in technology, blockchain, crypto - Experience with blockchain a large plus - Founded a company or built side projects, a plus - Experience in startups, a plus More on the Role: Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off. The base salary range for this position is estimated to be between $120,000 - $300,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.

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