Scaled Customer Success Manager

Job details

Work model

Hybrid

Salary

$125K - $165K

Location

New York

Hiring context

How this role compares at Attio

Attio has 38 live roles in MeritLog’s catalog across 7 job families, and 4 of them are in customer support. 18 of those listings publish a pay range, a disclosure rate of 47%.

This role's posted range of $125K - $165K sits above 22% of the 9 other Attio roles quoted over the same currency and period.

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

What the role asks for

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Customer Success is central to how we build, grow, and deliver value at Attio. This isn't a traditional Customer Success role focused on managing a small portfolio of strategic accounts. You'll combine direct customer engagement with building scalable customer success programs that drive adoption, retention, and expansion across a broad customer portfolio. You'll partner with customers to solve complex challenges while designing repeatable programs, automations, and one-to-many initiatives that help us deliver an exceptional customer experience at scale. WHAT YOU'LL DO - Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion. - Balance proactive one-to-many customer programs with targeted customer engagements. - Build and evolve webinars, office hours, CRM clinics, and other scalable customer success programs. - Use customer data and product insights to identify customer health, risks, and opportunities. - Design automations and workflows that improve the customer experience and help Customer Success scale. - Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to continuously improve the customer experience. WHAT YOU'LL BRING - 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management. - A passion for technology and a track record of coaching customers on how to get the most out of a complex software product. - Proven success building scalable customer success programs while developing strong customer relationships. - A data-driven approach to identifying customer needs, prioritizing work, and improving customer outcomes. - Experience working at an early- or growth-stage startup. - A builder mindset with a desire to create repeatable solutions and help Customer Success scale. WHAT DOES THE HIRING PROCESS LOOK LIKE? 1. Talent Introduction 2. Hiring Manager Interview 3. Solutioning Exercise 4. Meet the Team: Three focused conversations with key stakeholders 5. Executive Leadership Conversation 6. References & Offer

• Senior Agent, Customer Service (Polish Speaker)OKX · On-site