Operations Support Analyst
AvePoint · On-site
MeritLog read this listing from AvePoint's Greenhouse job board and last checked it on September 10, 2026.
Source: the employer's Greenhouse job board. Open the original listing for current details.
Job details
- Work model
- On-site
- Salary
- Not listed by source
- Location
- Singapore
Hiring context
How this role compares at AvePoint
AvePoint has 295 live roles in MeritLog’s catalog across 11 job families, and 45 of them are in data & analytics. 0 of those listings publish a pay range, a disclosure rate of 0%.
AvePoint concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What they're asking for
- Diploma from a recognized polytechnic (preferable IT related)Education
- Prior experience in technical support and usage of ticketing systemsSkill
- Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholdersSkill
- Basic salesforce administration experienceSkill
- A team playerSkill
- Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environmentSkill
- Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and ExcelEducation
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
As an Operations Support Analyst, you will: • Provide technical support to end users on various technical issues and problems relating to hardware and software. • Responds, documents, resolves or escalates incidents, change request or service tickets in a timely manner in accordance to Service Level Agreements. • Uphold the service level requirements and strives for continuous service improvement by providing quality technical support to end users. • Might be required to be on standby with on-call availability, varied shifts including nights, weekends and holidays. • Able to identify interdependencies when analysing problems and developing creative solutions with supervision. • Displays a sound judgement when making decisions and demonstrates initiative when situation calls for action. EXPERIENCE AND SKILLS NEEDED • Diploma from a recognized polytechnic (preferable IT related) • Prior experience in technical support and usage of ticketing systems • Excellent interpersonal and communication (verbal and written) skills with demonstrated customer service mind-set and ability to engage multiple stakeholders • Basic salesforce administration experience • A team player • Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment • Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.