ServiceNow Solution Architect

Job details

Work model

On-site

Salary

Not listed by source

Location

Singapore

Hiring context

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Job description

Job Summary We are seeking an exceptional ServiceNow Solution Architect to drive enterprise-wide digital transformation initiatives. This strategic role combines deep technical expertise with business acumen to design and implement innovative ServiceNow solutions. The ideal candidate will architect next-generation solutions leveraging ServiceNow's latest capabilities including AI/ML, Process Optimization, and Hyperautomation while ensuring alignment with enterprise architecture principles. Core Responsibilities Strategic Leadership • Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives • Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub • Lead architectural decisions for complex, multi-workstream ServiceNow implementations • Establish centre of excellence frameworks and governance models for sustainable platform growth Solution Design & Implementation • Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance • Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent • Develop integration architectures using Integration Hub, Flow Designer, and API frameworks • Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence • Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub Technical Leadership • Guide implementation teams on architectural patterns, coding standards, and best practices • Design scalable solutions using ServiceNow's Common Service Data Model (CSDM) • Architect cross-platform solutions integrating ServiceNow with enterprise systems • Establish technical governance frameworks and platform standards • Lead technical discovery workshops and architecture review sessions Innovation & Continuous Improvement • Research and evaluate new ServiceNow features and capabilities • Drive adoption of modern development practices including DevOps and Agile • Mentor team members on ServiceNow best practices and emerging technologies • Conduct regular architecture assessments and optimization reviews Required Qualifications Experience • 14+ years of enterprise IT experience with 7+ years specifically in ServiceNow architecture • Proven track record leading at least 2 large-scale ServiceNow implementations • Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance, Customer Service Management and preferably: • Environmental, Social and Governance (GRC) • Strategic Portfolio Management (SPM) • Public Sector Digital Services (PSDS) Technical Expertise • Deep understanding of ServiceNow platform architecture and capabilities • Expert knowledge of: • • Now Platform App Engine • • Integration Hub and Flow Designer • • Service Graph CMDB • • Now Intelligence & AI capabilities • • Performance Analytics • • Next Experience UI Framework • Strong scripting skills in JavaScript, GlideScript, and REST/SOAP web services • Experience with modern integration patterns and technologies Certifications • ServiceNow Certified Technical Architect (CTA) • ServiceNow Certified Implementation Specialist (CIS) - Multiple products, that includes CIS-RC • ServiceNow Certified System Administrator (CSA) • Additional certifications in relevant ServiceNow products preferred Education • Bachelor's degree in Computer Science, Information Technology, or related field • Master's degree preferred Key Competencies • Strategic thinking and business acumen • Strong communication and stakeholder management • Problem-solving and analytical skills • Team leadership and mentoring • Innovation mindset • Change management expertise Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.