Customer Service Representative (Spanish/English)
Binance · Remote
MeritLog read this listing from Binance's Lever job board and last checked it on September 13, 2026.
Source: the employer's Lever job board. Open the original listing for current details.
Job details
- Work model
- Remote
- Salary
- Not listed by source
- Location
- Türkiye, Ankara
- Company website
- www.binance.com
What the role asks for
What you'd do
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, special cases or ad hoc tasks.
What they're asking for
- Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experienceSkillPreferred
- College degree or aboveEducation
- Trilingual speaker with native Spanish, advanced English and one more language will be preferredSkillPreferred
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spiritSkill
- Ability to work under pressure, strong communication skills and exceed beyond expectationSkill
- Passionate for customer service industry and can accept to work under different work shiftsSkill
- Passionate about the crypto industrySkill
- Shape the future with the world’s leading blockchain ecosystemSkill
- Collaborate with world-class talent in a user-centric global organization with a flat structureSkill
- Tackle unique, fast-paced projects with autonomy in an innovative environmentSkill
- Thrive in a results-driven workplace with opportunities for career growth and continuous learningSkill
- Competitive salary and company benefitsSkill
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Skill
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in Spanish & English, applicants need to speak both languages. Responsibilities: • Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers. • Handle customer enquiries, advice and suggestions via email or online tools. • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. • Handle customer complaints, special cases or ad hoc tasks. Requirements: • Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience • College degree or above • Trilingual speaker with native Spanish, advanced English and one more language will be preferred • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit • Ability to work under pressure, strong communication skills and exceed beyond expectation • Passionate for customer service industry and can accept to work under different work shifts • Passionate about the crypto industry Why Binance • Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.