Technical Account Manager
Bland · Not provided by source
MeritLog read this listing from Bland's Ashby job board and last checked it on September 12, 2026.
Source: the employer's Ashby job board. Open the original listing for current details.
Job details
- Work model
- Not provided by source
- Salary
- $120K - $180K
- Location
- San Francisco
- Company website
- better.com
Hiring context
How this role compares at Bland
Bland has 20 live roles in MeritLog’s catalog across 7 job families, and 4 of them are in sales. 13 of those listings publish a pay range, a disclosure rate of 65%.
This role's posted range of $120K - $180K sits above 33% of the 12 other Bland roles quoted over the same currency and period.
Bland concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What you'd do
- Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours.
- Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
- Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
- Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
- Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
- High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter.
- Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.
What they're asking for
- Technical Foundation (CS/Engineering or Equivalent Experience) - Degree or equivalent hands-on experience enabling deep understanding of customer architectures and AI workloads.Education
- 5+ Years in Technical Customer-Facing Roles - Experience as a TAM, Technical Lead, Solutions Architect, Customer engineer or similar role owning post-sales success and enterprise customer outcomes.Experience
- API & Integration Fluency - Comfortable reading/writing REST/JSON/, interpreting logs, querying data with SQL and understanding how systems integrate in production.Skill
- Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.Skill
- Strong Communication Skills- Able to simplify technical concepts for executives and dive deep with practitioners.Skill
- High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.Skill
- Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth.Skill
- Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures.Skill
- Startup experience or early-stage TAM experienceSkillPreferred
- Experience with AI/ML, conversational AI, or telephony systemsSkillPreferred
- Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSONSkillPreferred
- Background working with voice workflows, call flows, or contact center techSkillPreferred
- Experience building TAM playbooks or customer onboarding frameworksSkillPreferred
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
About Bland AI At Bland, we’re building the most human AI phone agents in the world. We’re a Series C startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we’ve raised $100M to reimagine the future of customer communication. Today, we’re an 80 person team powering voice automation for companies like Better.com http://Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale. And now we’re hiring our next game-changing teammate: a Technical Account Manager (TAM) who lives at the intersection of customer success, and solutions. Why this role exists We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast. Someone who doesn’t wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution. Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities. That’s the founding Technical Account Manager: the person who owns outcomes, commands the customer relationship, and turns our product into an undeniable business impact at speed. What you'll do - Drive Customer Outcomes - You’ll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents. That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours. - Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production. - Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction. - Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans. - Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes. - High-Ownership, High-Velocity Mindset - Operate with positivity, pace, and accountability in a fast-moving startup environment where speed, precision, and customer obsession matter. - Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world. Qualifications - Technical Foundation (CS/Engineering or Equivalent Experience) - Degree or equivalent hands-on experience enabling deep understanding of customer architectures and AI workloads. - 5+ Years in Technical Customer-Facing Roles - Experience as a TAM, Technical Lead, Solutions Architect, Customer engineer or similar role owning post-sales success and enterprise customer outcomes. - API & Integration Fluency - Comfortable reading/writing REST/JSON/, interpreting logs, querying data with SQL and understanding how systems integrate in production. - Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations. - Strong Communication Skills- Able to simplify technical concepts for executives and dive deep with practitioners. - High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs. - Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth. - Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures. Nice to haves - Startup experience or early-stage TAM experience - Experience with AI/ML, conversational AI, or telephony systems - Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON - Background working with voice workflows, call flows, or contact center tech - Experience building TAM playbooks or customer onboarding frameworks Why You’ll Love This Role You get to build real AI systems that talk, reason, and help humans at scale and you’re the one bringing that magic into production for customers across entire industries. You’ll be part of a small, elite team at the frontier of voice AI, with massive ownership and the chance to define what “best-in-class technical account management” means in the age of LLMs. And if we do this right? You will have a measurable, outsized impact on Bland’s growth curve. Compensation & Perks Salary: $120k – $180k base + meaningful equity + benefits. Gorgeous office in Levi's Plaza, San Francisco (rooftop views & great coffee shops nearby).
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