Forward Deployed Engineer

Job details

Work model

On-site

Salary

Not listed by source

Location

San Francisco

Job description

ABOUT BROCCOLI At Broccoli, we're building AI teammates for the people who build and maintain our world. We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done. Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan. Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built. Today: - Hundreds of contractors use Broccoli to run their front office - We've grown to $15M+ ARR in under two years. - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry. - Raised $25M+ from Khosla Ventures and YC We’re still just getting started THE ROLE We’re hiring a Forward Deployed Engineer to work directly with customers and help define how Broccoli deploys successfully at scale. This is a highly technical, customer-facing role. You’ll sit at the intersection of engineering, product, and customer operations - owning deployments, building integrations, solving live issues, and turning customer-specific needs into repeatable systems. As one of the earliest people in this function, you’ll also help shape the playbook, tooling, and structure for how Forward Deployed Engineering works at Broccoli. This role is ideal for someone who likes operating in ambiguity, shipping quickly, working directly with customers, and building from zero to one. WHAT YOU’LL DO - Own the technical success of customer deployments from scoping through launch - Work directly with customers to understand workflows, operational constraints, and integration requirements - Build and maintain integrations, configurations, internal tools, and customer-specific solutions needed to make Broccoli work in production - Debug live issues across voice, workflows, integrations, and agent behavior in high-stakes environments - Translate customer needs into technical requirements and partner closely with engineering to drive fixes and product improvements - Identify patterns across deployments and turn one-off requests into repeatable processes, tooling, or platform capabilities - Help establish best practices, playbooks, and technical standards for the Forward Deployed Engineering function WHAT WE’RE LOOKING FOR - 5+ years of experience in software engineering, solutions engineering, forward deployed engineering, or other highly technical customer-facing roles - Strong engineering fundamentals with the ability to write and ship production-quality code - Experience owning ambiguous technical problems end to end with minimal oversight - Ability to work directly with customers and translate between business needs and engineering execution - Good judgment on when to build something bespoke and when to create scalable, reusable solutions - Strong communication skills and a high sense of ownership - Comfort operating in a fast-moving startup environment NICE TO HAVE - Experience building API integrations with vertical SaaS platforms such as ServiceTitan, Jobber, Housecall Pro, or similar systems - Experience with voice AI, conversational systems, or real-time production workflows - Previous experience in a forward deployed engineering model or post-sales technical deployment role - Experience in home services, field services, or other operationally complex vertical software environments - Experience as an early hire helping define a new technical function

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