Implementation Manager
Broccoli AI · Remote
MeritLog read this listing from Broccoli AI's Ashby job board and last checked it on September 8, 2026.
Source: the employer's Ashby job board. Open the original listing for current details.
Job details
- Work model
- Remote
- Salary
- $85K - $95K
- Location
- Lehi, Utah
Hiring context
How this role compares at Broccoli AI
Broccoli AI has 38 live roles in MeritLog’s catalog across 11 job families, and 11 of them are in engineering. 34 of those listings publish a pay range, a disclosure rate of 89%.
This role's posted range of $85K - $95K sits above 12% of the 33 other Broccoli AI roles quoted over the same currency and period.
Broccoli AI concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
Job description
ABOUT BROCCOLI At Broccoli, we're building AI teammates for the people who build and maintain our world. We partner with plumbing, HVAC, and electrical contractors, the hardworking businesses that keep homes and communities running, and replace fragmented software and repetitive manual work with AI that actually gets the job done. Our AI teammates answer phones, book appointments, follow up with customers, recover missed revenue, and help contractors deliver exceptional customer experiences, all while integrating seamlessly with platforms like ServiceTitan. Before we wrote a single line of code, we visited more than 140 contractors to understand how these businesses truly operate. That firsthand experience shaped everything we've built. Today: - Hundreds of contractors rely on Broccoli every day. - We've grown to $15M+ ARR in under two years. - We're trusted by everyone from independent contractors to some of the largest private equity backed operators in the home services industry. - We're backed by Khosla Ventures and Y Combinator. We're still just getting started.. ABOUT THE ROLE As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers-from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one. This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country. YOUR CORE RESPONSIBILITIES - Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan. - Customize prompt flows and voice logic to match each business’s tone, processes, and goals. - Train owners and office managers on best practices, troubleshooting, and ongoing optimization. - Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days. - Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows. YOU MIGHT BE A FIT IF YOU - Have 3+ years in onboarding, customer success, or technical implementation-ideally at a fast-paced SaaS, automation, or AI company. - Are a strong communicator who can make AI and technical concepts simple for non-technical users. - Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks. - Thrive in ambiguity and speed-you move fast, solve problems proactively, and help define how we scale. Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.
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