Customer Engineer

Job details

Work model

Not provided by source

Salary

Not listed by source

Location

Berlin

Job description

About the Role Join the technical customer-success team at a fast-growing, Y Combinator-backed AI voice SaaS startup headquartered in Berlin. As a Customer Engineer, you'll sit at the intersection of product, engineering, and customers - ensuring successful adoption of the platform, resolving technical challenges, and translating real-world customer needs into meaningful product improvements. Your work will have a direct impact on customer satisfaction and the broader mission of automating customer call operations at scale. What You'll Do • Provide hands-on technical guidance to help customers deploy, configure, and optimize the platform for their specific use cases. • Troubleshoot PostgreSQL-backed data workflows and full-stack code (TypeScript, React, Node.js, Python) alongside customers. • Support customers in building effective prompting strategies and AI agent workflows to unlock maximum value from the product. • Build and maintain strong, trust-based customer relationships, acting as the primary technical liaison between customers and internal product/engineering teams. • Gather, synthesize, and communicate customer feedback to drive product improvements, documentation, and roadmap decisions. What We're Looking For Required • 2+ years of Software Engineering experience with demonstrated, direct business impact through written code. • Solid experience with TypeScript, React, Node.js, and Python. • Familiarity with PostgreSQL, including troubleshooting data workflows. • Experience in a customer-facing capacity - technical support, solutions engineering, developer relations, or similar. • Ability to help customers with prompting techniques and AI agent workflows. • Excellent written and verbal communication skills; comfortable serving as a bridge between technical and non-technical stakeholders. Nice to Have • Strong computer science fundamentals. • Prior experience in B2C SaaS, conversational AI, or voice automation products. • Genuine curiosity and enthusiasm for AI/LLM-driven products. • A pragmatic, ship-fast mindset and comfort operating in a small, high-velocity team. Location & Work Arrangement This role is on-site in Berlin, Germany. Visa sponsorship is available for the right candidate. Why Join • Work at the frontier of AI voice automation - a category with enormous market momentum. • Backed by Y Combinator and leading European investors (Seed stage). • Small team (under 50 people), meaning your contributions shape both the product and company culture directly. • Close collaboration with founders and senior engineers on problems that matter to real enterprise customers. Find more English Speaking Jobs in Germany on Arbeitnow