Enterprise Account Manager

Job details

Work model

Not provided by source

Salary

Not listed by source

Location

Berlin

Job description

About the Role We're a seed-stage enterprise AI platform startup founded in Berlin, helping organizations securely adopt and integrate generative AI across their entire operations. Our model-agnostic platform covers AI chat, automated workflows, and custom AI agents - deployed compliantly in Europe - and is trusted by thousands of enterprises across a wide range of industries. As an Enterprise Account Manager, you'll own a book of enterprise accounts and be the driving force behind their AI transformation journeys. You'll work at the intersection of customer success, commercial growth, and product influence - and you'll use AI agents and automation to scale your own work. This is a high-ownership, high-impact role in a small, ambitious team operating fully on-site in Berlin. What You'll Do • Own a portfolio of enterprise accounts and be directly accountable for retention, adoption, and expansion. • Build structured account plans including stakeholder maps, health assessments, growth opportunities, and risk mitigation strategies. • Run strategic customer conversations - QBRs, executive business reviews, and proactive check-ins - grounded in data and measurable outcomes. • Identify and drive expansion opportunities across users, use cases, and deployment scope. • Navigate complex enterprise stakeholder landscapes: find champions, manage blockers, and build multi-threaded relationships from end users to C-level. • Build AI agents and automated workflows to manage your own book of business, systematically eliminating manual effort. • Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into product improvements and action plans. • Serve as the internal voice of the customer while aligning with the company's product direction and roadmap. What We're Looking For Must-haves: • 5+ years in a customer-facing enterprise role - Account Management, Customer Success, or consultative post-sales. • Proven track record driving adoption, renewals, and expansion in complex enterprise organizations. • Hands-on experience building AI agents and automating workflows; comfortable using AI to replace manual work in your own day-to-day. • Technical credibility to hold substantive conversations about model selection, data privacy, and integration architectures with technical stakeholders. • Strong commercial acumen: you understand the levers of a SaaS business and know how to position and close expansion conversations. • Fluency in German (C1+) and English - both are required. • Ability to work fully on-site in Berlin (relocation support available). Nice-to-haves: • Background at an AI-native company, technical consulting firm, or early-stage startup. • Founder or early-employee experience. • Portfolio of hands-on AI agent or workflow deployments in enterprise contexts. • Experience at firms such as BCG, SAP, Microsoft, PwC, EY, or similar tier. Compensation & Benefits • Salary: $80,000 – $120,000 per year (or equivalent) • Relocation support for candidates moving to Berlin • High ownership in a small, fast-moving team shaping how enterprises adopt AI • Visa sponsorship: Not available Location This role is fully on-site in Berlin, Germany. Candidates must be available to work from the Berlin office five days a week. Remote or hybrid arrangements are not offered for this position. Find Jobs in Germany on Arbeitnow