Founding Operations & Customer Success Lead

Job details

Work model

Remote

Salary

Not listed by source

Location

remote

Job description

About the Role This is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their first dedicated Operations & Customer Success hire. You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries. The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) - helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews. This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up. What You'll Do • Own onboarding for new B2B clients, ensuring a smooth, high-quality experience from day one • Manage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contact • Identify expansion and upsell opportunities within the existing client base • Build and improve repeatable processes for customer success, onboarding, and operational workflows • Work hand-in-hand with the founders on product feedback loops, process improvements, and strategic client initiatives • Track key customer health metrics and proactively address churn risks • Contribute to internal tooling and documentation to support the team as it scales What We're Looking For Required: • Strong ownership mindset - you take initiative, operate autonomously, and follow through • Comfortable working in an early-stage, fast-moving environment with direct founder collaboration • Excellent communicator with the ability to build trust with B2B clients • Eligible to work in Germany without visa sponsorship • Able to work on-site in Munich or Hamburg (remote work is not available for this role) Nice to have: • 0–5 years of experience in customer success, operations, consulting, or a similar client-facing role • Background at a consulting firm (e.g. strategy, management, or tech consulting) or a B2B SaaS company • Familiarity with AI, content marketing, or SEO/AEO landscapes • Experience building or improving operational processes from scratch Compensation & Benefits • Base salary: €70,000 per year • Equity: 0.25–0.75% VSOP (virtual stock options), depending on profile and experience • Direct exposure to founders and meaningful strategic input from day one • High-growth trajectory with opportunity to build and lead a team over time Location • On-site role - based in Munich or Hamburg, Germany • Remote work is not available for this position • Visa sponsorship is not available - applicants must have the existing right to work in Germany Find more English Speaking Jobs in Germany on Arbeitnow