Technical Account Manager

Job details

Work model

Remote

Salary

Not listed by source

Location

remote

Job description

About the Role Join a fast-moving, early-stage marketing AI company that is automating the marketing services industry - starting with SEO and AI search optimization. As a Technical Account Manager, you'll be the trusted technical partner to a portfolio of fast-growing B2B SaaS startups, helping them unlock measurable growth outcomes from a cutting-edge marketing automation platform. This is a high-impact, cross-functional role sitting at the intersection of customer success, product, and engineering - ideal for someone who thrives in a hands-on, startup environment and loves turning complex technical problems into clear client wins. What You'll Do • Serve as the primary technical point of contact for clients, driving platform adoption and delivering measurable growth results. • Translate client needs into precise technical requirements and coordinate with product and engineering teams to deliver solutions. • Onboard and coach customers on platform best practices to help them maximize marketing ROI. • Monitor key success metrics across your client portfolio and provide strategic, data-driven recommendations for continuous improvement. • Collaborate cross-functionally with product, engineering, and customer success teams to resolve issues and ensure clients realize full platform value. What We're Looking For Required: • Experience at a fast-growth startup with a demonstrable track record of delivering measurable wins for customers. • Hands-on experience with marketing automation tools, data workflows, and integrations. • Proven ability to onboard and coach customers toward successful platform adoption and ROI optimization. • Ability to translate client needs into technical requirements and collaborate effectively with product and engineering teams. • Experience monitoring success metrics and translating insights into strategic recommendations. • Impeccable written and verbal communication skills - clear, concise, and persuasive. • High technical aptitude paired with strong interpersonal and emotional intelligence. • Comfort operating autonomously in a fast-paced, ambiguous environment; a self-starter who rolls up their sleeves. • US work authorization required - visa sponsorship is not available. Nice to Have: • Industry experience in marketing services, SEO, or AI search optimization (AEO). • Strong CS fundamentals or equivalent problem-solving background. Compensation & Benefits • Salary: $90,000 – $122,000 per year, depending on experience. • Early-stage equity opportunity at a well-funded, high-growth startup. Location • On-site in New York City (SoHo), NY - this role requires full-time, in-office presence. No remote option is available. Find Jobs in Germany on Arbeitnow