Payment Operations Manager

Job details

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Not provided by source

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Not listed by source

Location

Flexible

Job description

Job Title: Payment Operations Manager, APAC Department: Trading, Treasury & Account Management Reports to: Co-Founder Location: APAC About Codex Codex is building the infrastructure for stablecoin-based cross-border payments - moving money faster, cheaper, and more transparently than the legacy financial system. Backed by Circle, Coinbase, Dragonfly, Wintermute, and Cumberland, we're a small team solving hard problems at the intersection of crypto and global payments. The Role Codex is scaling its client base rapidly across APAC - and the operational infrastructure that keeps those clients active, funded, and trading needs to scale with it. As the Payment Operations Manager, you'll own the full post-onboarding client experience: treasury and settlement operations, client activation, and the processes that turn a newly onboarded account into a consistently trading one. This is a hands-on senior role. You'll be doing the work yourself - moving money, resolving settlement issues, running penny tests, and staying close to clients - while building the systems and playbooks that allow the function to scale beyond you. You'll work closely with the trading and account management team.   Responsibilities Treasury & Settlement Operations - Manage intraday treasury balances across fiat and crypto accounts, ensuring settlement capacity is available for active clients across APAC trading hours - Oversee end-to-end settlement for client trades - tracking traded-and-settled vs traded-and-not-settled positions, resolving delayed or failed settlements, and coordinating with banking and crypto counterparties on exceptions - Handle escalations for rejected or undelivered wire transfers; coordinate with banks and payment providers to trace and resolve stuck payments - Monitor and reconcile fund movements across accounts (fiat rails, on-chain networks), flagging discrepancies and maintaining clean records Client Onboarding & Activation - Own the operational side of client onboarding: penny testing new fiat and crypto accounts, configuring counterparties, whitelisting wallets, and coordinating demo calls - Build and implement client activation strategies - structured playbooks that take a newly KYB-cleared account from zero to first trade as quickly as possible - Serve as the senior operational point of contact for APAC clients through onboarding and early activation, setting expectations and resolving friction before it becomes churn Process Building - Document and systematise current operational processes - identifying what's manual, what's fragile, and where automation or tooling would have the most impact - Work with Engineering and Product to translate operational pain points into product improvements - Build the operational infrastructure - runbooks, escalation protocols, handover standards - that allows the team to grow without quality degrading What We're Looking For - 6–10 years of experience in payment operations, trading operations, or client operations at a crypto OTC desk, exchange, or digital asset firm - Hands-on experience with treasury management and settlement across fiat and crypto rails - you've moved money, resolved failures, and understand what goes wrong and why - Track record of building and implementing client activation processes, not just executing within ones someone else built - Strong client-facing skills: able to manage relationships with institutional and fintech clients professionally, even when resolving operational issues - Comfortable doing individual contributor work at a senior level - this is not a people management role, it's a builder role Nice to Have - Prior experience at a company scaling its APAC client base rapidly - Understanding of crypto market microstructure and OTC pricing mechanics - Experience with account management : understanding why clients churn, what it takes to bring them back, and running structured reactivation campaigns - Experience maintaining customer success processes that create consistency across the client experience - from first trade through to high-volume, recurring flow

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