Deal Desk Analyst

Job details

Work model

Remote

Salary

Not listed by source

Location

New York, New York; Miami, Florida; Boston, Massachusetts; Atlanta, Georgia; Washington, D.C; Orlando, Florida; Tampa, Florida; Chicago, Illinois

Job description

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay-and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler-for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. About the role   The Deal Desk Analyst will partner with the Sales, Finance, Legal, and Operations teams to manage the end-to-end deal process for our Central and East Coast sales teams. This role will work primarily during Eastern Time Zone business hours. You will provide guidance on deal structure, pricing, discounting, quoting, and contract terms, ensuring opportunities align with company policies and commercial objectives. You will act as a trusted advisor to Sales, helping teams navigate complex deals, secure the right approvals, and move efficiently from quote to close. You will also identify opportunities to improve processes, reduce cycle times, and strengthen the Deal Desk function. What you’ll do: Support the structuring and pricing of high-value and complex SaaS deals. Review quotes, contracts, discounts, payment terms, and non-standard deal requests. Ensure compliance with pricing guidelines, approval workflows, and internal policies. Partner with Sales, Finance, Legal, and cross-functional teams to resolve deal-related questions and roadblocks. Provide commercial guidance to Sales to support win rates and margin preservation. Maintain accurate deal data across Salesforce and other relevant systems. Track deal performance, approval timelines, and quote-to-close efficiency. Identify and implement improvements to Deal Desk processes, systems, and documentation. What you’ll bring: Four or more years of experience in Deal Desk, Sales Operations, Revenue Operations, Pricing, or financial analysis. Experience supporting complex enterprise B2B SaaS transactions. Strong analytical, organisational, communication, and problem-solving skills. Proficiency with Salesforce and Excel or Google Sheets. Excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment. A collaborative, commercially minded approach with the confidence to advise and influence stakeholders.

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