EngineeringRemote

Technical Support Engineer, L2

DDN · Remote

Apply

Last seen by MeritLog September 12, 2026Source: AshbySource version: ashby-public-job-posting-v1

MeritLog read this listing from DDN's Ashby job board and last checked it on September 12, 2026.

Source: the employer's Ashby job board. Open the original listing for current details.

Job details

Work model: Remote
Salary: Not listed by source
Location: Wheat Ridge Office

Hiring context

How this role compares at DDN

DDN has 94 live roles in MeritLog’s catalog across 9 job families, and 55 of them are in engineering. 20 of those listings publish a pay range, a disclosure rate of 21%.

DDN concentrates this hiring in:

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

What the role asks for

What you'd do

Always take care of the customer. Customer Satisfaction is job #1.
Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system-level issues.
Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution.
Identifies and provides resolutions to a diverse range of complex technical problems and mentors others in providing validated technical information, support process instructions, and special support requirements.
Contributes to a centralized problem identification and resolution database and may provide senior or expert-level tasks like Engineering for assigned products or skills. Uses judgment, creativity, and sound technical knowledge to obtain and recommend solutions.
Identifies, documents, and reports design, reliability, and maintenance issues.
Understands and leverages Tintri’s technical communication structure and has a sphere of influence that extends well outside of the department
Effectively leads efforts in facilitating problem recreation and failure analysis of systems-level issues and recommends and utilizes a wide variety of test equipment, diagnostic tools, and techniques used in problem resolution.
Develop and implement resolutions to identified problems, and follow standard practices and procedures.
Identifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction
Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues.
Challenges existing processes based on industry best practices and enhances these for the benefit of all.
May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales, and other Tintri Technical Support co-workers as appropriate.
Monitors and tracks all service calls, provides call status updates at regular intervals, and communicates status to customers using Call Tracking Databases.
Validates technical information issues early warnings and disseminates information as needed.

What they're asking for

5 years of experience in Enterprise level Technical SupportExperience
Microsoft Hyper-V MCS, VMware VCP, Platform9 certification, or equivalent hands-on experience administering and managing enterprise virtualization and hypervisor platforms.Credential
TCP/IP-based networking and troubleshooting skillsSkill
Hands-on experience with enterprise storage systems (SAN/NAS, NFS, iSCSI, or Fibre Channel), including RAID concepts and storage array troubleshooting, requiredSkill
Performance and Network Optimization, Log Analysis experienceSkill
Ability to communicate verbally and in writing.Skill
Fluency in English is requiredLanguage
B.S. in Computer Science, Electrical and Computer Engineering, Math, or equivalent work experienceEducation
Python scripting, AnsibleSkillPreferred
Experience with Wireshark and packet-level analysisSkillPreferred
Experience with SQL database, MongoDB, Oracle, or another databaseSkillPreferred
Experience with Docker and KubernetesSkillPreferred

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

Job Summary: In this customer-facing role, you'll apply advanced systems-level technical expertise to resolve highly complex customer issues, whether they come in through automated dial-home alerts, technical calls from Tintri customers and customer engineers, or remote maintenance and web support requests. You'll use independent judgment to work through problems and collaborate closely with engineering and other technical teams to build knowledge and drive resolution. Because this is a 24x7x365 organization, shift work, holidays, and on-call responsibilities may be required. Responsibilities: Responsibilities for this role include but are not limited to: - Always take care of the customer. Customer Satisfaction is job #1. - Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system-level issues. - Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer-critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. - Identifies and provides resolutions to a diverse range of complex technical problems and mentors others in providing validated technical information, support process instructions, and special support requirements. - Contributes to a centralized problem identification and resolution database and may provide senior or expert-level tasks like Engineering for assigned products or skills. Uses judgment, creativity, and sound technical knowledge to obtain and recommend solutions. - Identifies, documents, and reports design, reliability, and maintenance issues. - Understands and leverages Tintri’s technical communication structure and has a sphere of influence that extends well outside of the department - Effectively leads efforts in facilitating problem recreation and failure analysis of systems-level issues and recommends and utilizes a wide variety of test equipment, diagnostic tools, and techniques used in problem resolution. - Develop and implement resolutions to identified problems, and follow standard practices and procedures. - Identifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction - Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues. - Challenges existing processes based on industry best practices and enhances these for the benefit of all. - May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales, and other Tintri Technical Support co-workers as appropriate. - Monitors and tracks all service calls, provides call status updates at regular intervals, and communicates status to customers using Call Tracking Databases. - Validates technical information issues early warnings and disseminates information as needed. Skills and Qualifications required for this role include: - 5 years of experience in Enterprise level Technical Support - Microsoft Hyper-V MCS, VMware VCP, Platform9 certification, or equivalent hands-on experience administering and managing enterprise virtualization and hypervisor platforms. - TCP/IP-based networking and troubleshooting skills - Hands-on experience with enterprise storage systems (SAN/NAS, NFS, iSCSI, or Fibre Channel), including RAID concepts and storage array troubleshooting, required - Performance and Network Optimization, Log Analysis experience - Ability to communicate verbally and in writing. - Fluency in English is required - B.S. in Computer Science, Electrical and Computer Engineering, Math, or equivalent work experience Pluses - Python scripting, Ansible - Experience with Wireshark and packet-level analysis - Experience with SQL database, MongoDB, Oracle, or another database - Experience with Docker and Kubernetes

Keep exploring

More Engineering roles

Search all jobs