EngineeringOn-site

Agent Strategy Manager

Decagon · On-site

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Last seen by MeritLog September 9, 2026Source: AshbySource version: ashby-public-job-posting-v1

MeritLog read this listing from Decagon's Ashby job board and last checked it on September 9, 2026.

Source: the employer's Ashby job board. Open the original listing for current details.

Job details

Work model: On-site
Salary: CA$135K - CA$185K
Location: Toronto
Company website: decagon.ai

Hiring context

How this role compares at Decagon

Decagon has 140 live roles in MeritLog’s catalog across 13 job families, and 71 of them are in engineering. 128 of those listings publish a pay range, a disclosure rate of 91%.

Decagon concentrates this hiring in:

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

What the role asks for

What you'd do

Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

What they're asking for

4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)Experience
Proven experience managing large customers and driving highly visible projects involving multiple stakeholdersSkill
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiencesSkill
Strong interpersonal, persuasion and teamwork skillsSkill
Business understanding of GTM sales teams and processesSkill
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)SkillPreferred
Are familiar with Agentic AI tool deployments in large organizationsSkill
Have working knowledge of Customer Support processes, systems, and best practicesSkill
Have experience in a high-growth startup environmentSkill
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fieldsEducation

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Decagon’s Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales. About the Role As a member of Decagon’s Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company. In this role, you will - Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon - Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor - Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization - Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices - Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives - Identify and support new projects and initiatives to best support our team and customers - Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs Your background looks something like this - 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager) - Proven experience managing large customers and driving highly visible projects involving multiple stakeholders - Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences - Strong interpersonal, persuasion and teamwork skills - Business understanding of GTM sales teams and processes - Strong technical acumen and passion for the overall agent building process (ability to code not required or needed) Even better if you have - Are familiar with Agentic AI tool deployments in large organizations - Have working knowledge of Customer Support processes, systems, and best practices - Have experience in a high-growth startup environment - Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields Compensation $160K-$220K OTE + equity Benefits We proudly offer the following benefits for our full-time employees: - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly stipend to support your wellness, lifestyle, and work-life balance - Daily lunches and snacks in the office to keep you at your best - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

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