SalesRemote

Implementation Specialist

Double · Remote

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Last seen by MeritLog September 12, 2026Source: AshbySource version: ashby-public-job-posting-v1

MeritLog read this listing from Double's Ashby job board and last checked it on September 12, 2026.

Source: the employer's Ashby job board. Open the original listing for current details.

Job details

Work model: Remote
Salary: $80K - $100K
Location: New York Office (or Remote)
Company website: getjensen.notion.site

Hiring context

How this role compares at Double

Double has 3 live roles in MeritLog’s catalog across 2 job families, and 2 of them are in sales. 3 of those listings publish a pay range, a disclosure rate of 100%.

Double concentrates this hiring in:

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

What the role asks for

What you'd do

Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly
Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard
Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double
Maintain a high renewal rate after initial three month implementation period (80-85%)
Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner
Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap

What they're asking for

Accounting/bookkeeping experience is required; exceptional candidates from adjacent fields who demonstrate a strong aptitude and genuine enthusiasm for the space will be considered.Skill
2-3 years of experience in a customer-facing role at an early-stage SaaS startupExperience
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communicationSkill
Keen attention to detail, thoughtfulness, and a customer-centric mindsetSkill
Knack and passion for process improvement, documentation, and increasing operational efficienciesSkill
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or SalesforceSkill

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

ABOUT DOUBLE Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Double is on a mission to change that. With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions. Founded in 2021, Double has raised $12M in funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Double currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US. We're bringing on dozens of new customers each month – you will be the first point of contact for small to mid-sized firms looking to start their journey with Double. WHAT YOU'LL DO - Conduct onboarding calls with prospective customers, train them to use the product, and help them realize value quickly - Ensure that all technical implementation and account set-up steps have been completed for each account that you onboard - Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to Double - Maintain a high renewal rate after initial three month implementation period (80-85%) - Proactively reach out to accounts to ensure they're continuing to reach their goals and respond to any inbound support inquiries in a timely manner - Create customer education materials: record video feature overviews, ensure product documentation is up to date, and write user guides when necessary - Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap WHO YOU ARE - Accounting/bookkeeping experience is required; exceptional candidates from adjacent fields who demonstrate a strong aptitude and genuine enthusiasm for the space will be considered. - 2-3 years of experience in a customer-facing role at an early-stage SaaS startup - Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication - Keen attention to detail, thoughtfulness, and a customer-centric mindset - Knack and passion for process improvement, documentation, and increasing operational efficiencies - Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce BENEFITS - Competitive pay and equity - Unlimited PTO - Health, dental, and vision insurance - 401k plan Double provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

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