Customer SupportRemote

Customer Service Representative

Ether.fi · Remote

Apply

Last seen by MeritLog September 9, 2026Source: AshbySource version: ashby-public-job-posting-v1

MeritLog read this listing from Ether.fi's Ashby job board and last checked it on September 9, 2026.

Source: the employer's Ashby job board. Open the original listing for current details.

Job details

Work model: Remote
Salary: Not listed by source
Location: Cayman
Company website: www.ether.fi

Hiring context

How this role compares at Ether.fi

Ether.fi has 14 live roles in MeritLog’s catalog across 4 job families, and 1 of them is in customer support. 8 of those listings publish a pay range, a disclosure rate of 57%.

Ether.fi concentrates this hiring in:

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

What the role asks for

What they're asking for

Skills in Customer Service Representatives, Customer Support, and ensuring Customer SatisfactionSkill
Experience with DeFi protocols and cryptocurrencies desiredSkill
Excellent communication and problem-solving skillsSkill
Ability to work independently and as part of a teamSkill
Prior experience in the financial or crypto industry is a plusSkillPreferred
Bachelor's degree in a relevant field is preferredEducationPreferred

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

About Us: Ether.fi http://Ether.fi is an innovative, rapidly growing crypto-native financial platform on a mission to put users in control of their wealth-making it easy to save, earn, and spend crypto. Positioned as a leading decentralized finance (DeFi) bank, ether.fi http://ether.fi offers a fully integrated, non-custodial suite of products-Stake, Liquid, and Cash-that bridge crypto utility with real-world convenience. With over $8B in assets under management and a lean, agile team of 25+, we’re building sustainable, secure, and scalable financial infrastructure to onboard the next billion users to crypto. Our offerings include liquid staking, automated yield strategies, and crypto-native payment solutions like credit cards, enabling a comprehensive decentralized banking experience. As we continue to scale, we’re actively hiring talented, mission-driven individuals who want to shape the future of finance from the ground up. Learn more at ether.fi http://ether.fi. Position Overview: This is a full-time role for a Customer Service Representative full remotely. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include responding to customer inquiries, resolving issues, moderating our community and maintaining a high level of customer service. Qualifications - Skills in Customer Service Representatives, Customer Support, and ensuring Customer Satisfaction - Experience with DeFi protocols and cryptocurrencies desired - Excellent communication and problem-solving skills - Ability to work independently and as part of a team - Prior experience in the financial or crypto industry is a plus - Bachelor's degree in a relevant field is preferred Perks & Benefits: - Competitive salary, performance-based incentives, and token allocation grant - Opportunity to work with a Top 4 Ethereum protocol, by TVL - Opportunities for professional development and growth within the organization - Health, dental, and vision insurance plans - Collaborative and inclusive work culture - Exposure to cutting-edge technologies in the blockchain and cryptocurrency space - Global team with opportunity for travel and working out of our 3 offices around the world - 4 weeks work from anywhere - Exciting company events and team-building off-sites