Order Support Specialist

Job details

Work model

Hybrid

Salary

Not listed by source

Location

PT Lisboa, Portugal

Hiring context

How this role compares at Farfetch

Farfetch has 48 live roles in MeritLog’s catalog across 8 job families, and 5 of them are in customer support. 1 of those listings publish a pay range, a disclosure rate of 2%.

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

What the role asks for

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.    OPERATIONS    The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day   LISBON   The FARFETCH office located within the Sítio co-working space network in Lisbon is designed to be a highly flexible and well-connected hub. This is centrally-located workspace close to major business areas, and a vibrant spot.   ROLE   Operations Service Management (OSM) team underpins our path towards creating a support model for all Enterprise-grade Clients using our platform. At the OSM team you will have the opportunity to work with a broad network of stakeholders, from Ops to Commercial areas, Tech and Finance, building a transversal understanding of how the Browns business operates and how it enables the group. WHAT YOU'LL DO • Purchase Order Management: • Assist Buyers in writing orders and loading them efficiently in the system; • Maintain a process to gather all Master Data for items, often dealing with suppliers; • Manage Order Confirmation with suppliers and track cancellations, price changes or amendments that need to be fed through for; • Buying review. • Deliveries tracking: • Own the Delivery Schedule, chasing in deliveries from suppliers and communicating key dates internally to the different teams (ex WH, Buying, Merch); • Identify and escalate any late delivery exceptions or deliveries at risk to Buying. • Exceptions Management / Query Management: • Support Warehouse team handling discrepancies at inbound (ex. Items not on original PO, differences in quantities, differences on master data, etc); • Support Accounts Payable (AP) team with Invoice discrepancies; • Support Buying with maintaining the escalation files for payments and status on pending payments in close alignment with the AP team WHO YOU ARE • 2+ years experience in Merch or Buying Admin roles or Upstream planning roles; • Experience with major ERP systems (SAP, Dynamics 365, Oracle, etc); • Comfortable in a dynamic environment and managing wide stakeholder networks; • Organised and methodical, preferably with exposure to work environments applying Kaizen methodology; • Fluent in English, Italian and French a plus. REWARDS & BENEFITS • Health insurance for the whole family, flexible working environment and well-being support and tools; • Extra days off, sabbatical program and days for you to give back for the community; • Training opportunities and free access to Udemy; • Flexible benefits program. EQUAL OPPORTUNITIES STATEMENT   FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

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