Senior Support Lead
fun.xyz · Hybrid
This listing is no longer verified as available.
MeritLog keeps this source-backed description for reference. Availability is not verified, and there is no application link here.
Source: the employer's Lever job board. Open the original listing for current details. Availability is not verified for this retained page.
Job details
- Work model
- Hybrid
- Salary
- Not listed by source
- Location
- New York, NY
Job description
Capital markets are undergoing a fundamental shift. Assets that live in fragmented systems and manual workflows are moving onto blockchains, systems designed to move and store value more transparently and efficiently. While this unlocks more open and programmable financial systems, it also introduces significant complexity. For most users, interacting with this new infrastructure is still too difficult. Fun builds the infrastructure that powers consumer-facing fintech applications, handling onboarding, account access, and money movement so users can interact with blockchain-based systems as seamlessly as they do with traditional finance. For fintech builders, Fun provides a best-in-class onboarding and deposit stack that drives conversion and unlocks user growth. We operate at the intersection of financial infrastructure, complex engineering, and product experience. About The Role Our clients trust us to power money movement for their end users, and their confidence in that experience is inseparable from their confidence in us. We're looking for a Senior Support Lead who can be trusted with real judgment calls, not just process, and who takes genuine ownership of the day-to-day support experience. You'll be the person the L1 team turns to when something needs a decision and needs it made well, and you'll take real pride in building out the tooling, workflows, and processes that let quality hold as we scale rather than erode. This gives our Head of Customer Success the room to focus on strategy and enterprise relationships, while you own the operational excellence underneath it.
Keep exploring
Available Engineering roles
These current listings are available to explore now.