EngineeringRemote

Technical Support Engineer

Gamma · Remote

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Last seen by MeritLog September 10, 2026Source: AshbySource version: ashby-public-job-posting-v1

MeritLog read this listing from Gamma's Ashby job board and last checked it on September 10, 2026.

Source: the employer's Ashby job board. Open the original listing for current details.

Job details

Work model: Remote
Salary: Not listed by source
Location: San Francisco

What the role asks for

What you'd do

Respond to technical customer inquiries and support escalations via email and chat in Intercom
Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills
Discover and iterate on improvements to internal AI tools to multiply the team's productivity
Collaborate with engineering and design to surface product improvements and deliver effective solutions
Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides
Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations

What they're asking for

1–2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skillsExperience
Excellent written and verbal communication, with the ability to explain complex topics clearly to non-technical usersSkill
Ownership mindset and comfort in a player-coach role, with strong initiative and follow-throughSkill
Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software developmentEducation
Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have)SkillPreferred

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

ABOUT THE ROLE As the technical backbone of Gamma's support team, you'll resolve complex issues and ensure millions of users have an excellent experience with the product. That means responding to escalations, debugging tricky problems, collaborating with engineering to fix bugs, and building the technical resources that help users help themselves. Your work directly impacts user satisfaction and feeds back into product improvements. Day to day, you'll partner with engineering, design, and product to surface patterns from customer feedback, improve internal support tooling, and help shape how we respond to issues at scale. You'll also proactively monitor user-generated content to identify potential abuse or policy violations, helping keep Gamma a safe and trusted platform. Our team has a strong in-office culture and works in person 4–5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most. WHAT YOU'LL DO - Respond to technical customer inquiries and support escalations via email and chat in Intercom - Debug complex issues related to Gamma sites, leveraging APIs and technical troubleshooting skills - Discover and iterate on improvements to internal AI tools to multiply the team's productivity - Collaborate with engineering and design to surface product improvements and deliver effective solutions - Build and maintain technical resources including documentation, knowledge base articles, and troubleshooting guides - Triage bug tickets and proactively monitor user-generated content for potential abuse or policy violations WHAT YOU'LL BRING - 1–2 years of experience in technical customer support or QA for a highly technical product, with strong troubleshooting and analytical skills - Excellent written and verbal communication, with the ability to explain complex topics clearly to non-technical users - Ownership mindset and comfort in a player-coach role, with strong initiative and follow-through - Technical background through a degree, certification, or hands-on experience in support engineering, QA, AI enablement, or software development - Experience at an early-stage startup, or familiarity with tools like Intercom, Zendesk, Metabase, Stripe, Linear, or LaunchDarkly (Nice to have) COMPENSATION RANGE: The base salary for this full-time position, which spans multiple internal levels depending on qualifications, ranges between $120K - $165K plus benefits & equity. Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above. If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people.

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