Bilingual Client Support Manager

Job details

Work model

On-site

Salary

From $25 per hour

Location

Bentonville, AR; Plano, TX

Hiring context

How this role compares at GoodLeap

GoodLeap has 30 live roles in MeritLog’s catalog across 7 job families, and 10 of them are in data & analytics. 20 of those listings publish a pay range, a disclosure rate of 67%.

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

Job description

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.   GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Summary: The Bilingual Client Support Manager works with our partners to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and Clients. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly”. Essential Job Duties & Responsibilities: • Provide our customers with world-class customer service in Spanish and English • Provide our customers with world-class customer service. Help resolve questions or concerns. • Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on. • Effectively manage a pipeline of projects to completion • Conduct collaborative investigations into possible fraudulent or suspicious activities • Analyze data and spot trends • Conduct monthly installer due diligence checks Required Skills, Knowledge & Abilities: • Strong ability to multi-task • Ability to work independently • Effectively interact with high profile partners • Excellent written and verbal communication skills • Knowledge in solar, mortgage and finance • Ability to manage projects from start to finish • Diligent record keeping • Superior customer service skills • Proficient with Excel and analyzing data • Bilingual in Spanish required Compensation: $25.04/ HR Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI.

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