IT Intern – Gadget & Tech Support Operations

Job details

Work model

On-site

Salary

Not listed by source

Location

Bengaluru, Karnataka, India

What the role asks for

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Rig / Productivity Team - Intern Function: Operations – Rig Data Processing & Productivity Work Mode: On-site Shift: 9:00 AM to 6:00 PM Role Overview The Rig / Productivity Team is responsible for ensuring that recorded field data is uploaded, reconciled, validated, and made ready for reuse. The role combines two critical functions: processing SD card data and reviewing recorded videos to determine whether the data is valid. The team ensures that every uploaded batch is accounted for, SD cards are returned to inventory within the expected turnaround time, and valid-data assessments are completed accurately. No shortcuts in data handling, no unexplained pending work, and no compromise on data quality. What You'll Own - Rig: Complete the upload-to-return cycle for SD cards, ensuring data is uploaded successfully before cards are formatted and returned to inventory. - Productivity: Review recorded videos and accurately determine valid vs. invalid data. - Maintain complete visibility of pending work, turnaround time, and any data-related issues. - Ensure that every batch is processed in the correct sequence and that no data is skipped or misrepresented. Key Responsibilities 1. SD Card Data Processing & Upload - Receive reconciled SD cards from the inventory team. - Upload recorded data to the cloud as per the defined process. - Verify that uploads are completed successfully before proceeding to formatting. - Track uploaded, pending, and failed uploads. - Report any corrupt cards, upload failures, or other data-related issues. 2. SD Card Formatting & Return to Inventory - Format SD cards only after successful upload confirmation. - Ensure formatted cards are returned to inventory on the same day. - Maintain accurate records of cards processed, formatted, and returned. - Follow the complete upload → format → return sequence without skipping steps. 3. Video Review & Valid-Data Assessment - Review recorded videos to determine whether the data is valid. - Identify and record valid vs. invalid data accurately. - Track videos checked against pending videos. - Maintain valid-data percentages at card and batch level. - Escalate unclear or questionable data for further review. 4. Reconciliation, Tracking & Reporting - Maintain daily visibility of SD cards and batches across the processing cycle. - Track turnaround from reconciled → uploaded → formatted → returned to inventory. - Maintain clean and complete Google Sheets trackers. - Report pending work, delays, and card/data errors. - Ensure all uploaded batches are accounted for and their validation status is recorded. 5. Process Discipline & Quality - Follow the defined upload, formatting, and video-review processes consistently. - Avoid skipping, rushing, or incorrectly marking data to clear backlogs. - Maintain accuracy during repetitive, high-volume video review. - Ensure that data handling and reporting remain honest and traceable. Skills & Requirements Mandatory - Basic computer knowledge and familiarity with Google Sheets. - Comfortable handling SD cards, card readers, and computer-based data transfers. - Ability to follow technical processes and checklists accurately. - High attention to detail and accuracy. - Ability to perform repetitive video review without compromising quality. Preferred Experience in data processing, video review, quality checking, or operations. Familiarity with SD cards, file transfers, cloud uploads, or basic hardware handling. Experience working with trackers, batch processing, or data validation. Key Traits - Process-driven: Follows the correct sequence every time. - Detail-oriented: Can distinguish valid and invalid data accurately. - Reliable and consistent: Maintains quality during repetitive work. - Honest and accountable: Reports actual progress and valid-data results. - Organized: Keeps trackers, pending work, and physical cards under control. Performance Metrics 100% of reconciled batches uploaded within the defined SLA. All successfully uploaded SD cards formatted and returned to inventory on the same day. 100% of uploaded batches reviewed for valid data. Accurate valid-data reporting at card and batch level. Timely identification and escalation of corrupt cards, upload failures, and mislabeled data. Complete and accurate tracking of the upload → return cycle. 3 Non-Negotiables No SD card is formatted until its upload is confirmed successful. All formatted SD cards must be returned to inventory on the same day - cards must not be held unnecessarily. Valid-data assessment must be done honestly - no inflating numbers or skipping checks to clear backlog. Reporting & Work Environment On-site at the inventory hub, 9:00 AM to 6:00 PM. Works closely with the Inventory and QC teams to ensure smooth movement of SD cards and accurate data processing. Requires disciplined handling of repetitive, high-volume work with consistent attention to detail. Our Values • Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback. • Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct! • Always Be Learning We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry. • Act Like an Owner We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description. About Instawork Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies-and we're just getting started! Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale. Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds. Ready to make an impact? Learn more at www.instawork.com/about. Personnel Privacy Policy

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