Customer Support Engineer, Tier 1 (MacOS and MDM) - Mexico
JumpCloud · Remote
MeritLog read this listing from JumpCloud's Lever job board and last checked it on September 12, 2026.
Source: the employer's Lever job board. Open the original listing for current details.
Job details
- Work model
- Remote
- Salary
- Not listed by source
- Location
- Mexico City, Mexico - Remote
Hiring context
How this role compares at JumpCloud
JumpCloud has 21 live roles in MeritLog’s catalog across 6 job families, and 8 of them are in engineering. 0 of those listings publish a pay range, a disclosure rate of 0%.
JumpCloud concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
Job description
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. About the Role: As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.
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