Customer Support Engineer, Tier 2 - India
JumpCloud · Remote
MeritLog read this listing from JumpCloud's Lever job board and last checked it on September 10, 2026.
Source: the employer's Lever job board. Open the original listing for current details.
Job details
- Work model
- Remote
- Salary
- Not listed by source
- Location
- Hyderabad, India - Remote
Hiring context
How this role compares at JumpCloud
JumpCloud has 20 live roles in MeritLog’s catalog across 6 job families, and 8 of them are in engineering. 0 of those listings publish a pay range, a disclosure rate of 0%.
JumpCloud concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
Job description
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. About the Role: As a Tier 2 Customer Support Engineering specializing in Windows and Active Directory, you serve as subject matter expert bridging deep technical troubleshooting and executive-level customer communication. In this role, you will solve high-complexity identity and directory integration escalations that directly impact enterprise customers' core IT infrastructure. We are seeking an engineer who is eager to expand their impact by learning to support broader platform capabilities, including RADIUS, SSO/SML/SCIM, and our cutting-edge AI features.
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