Data Analyst (Live Chat Channel Analytics)

Job details

Work model

Not provided by source

Salary

Not listed by source

Location

Eschborn

Occupation

Database Architects(O*NET 15-1243.00)

Job description

Location: Remote Minimum Experience Level: 3 to 5 years We are seeking a Data Analyst for the Live Chat channel to generate actionable insights from customer interactions and operational data. This role combines hands-on data analysis, technical implementation, and business insight generation. You will work with large-scale data in Databricks (SQL / Python), build Tableau dashboards, and translate data into recommendations that influence product and channel decisions. Embedded in a cross-functional product team and analytics squad, you will help understand customer behavior, identify improvement opportunities, and support data-driven decisions across the channel. The role sits at the intersection of analytics, customer experience, and digital product development. We are looking for a candidate who is both technically strong and business-oriented, able to work directly with data while linking insights to channel strategy and commercial outcomes. Tasks Requirements: • 3–5 years of experience in Data Analytics, preferably in digital or customer-facing environments • Strong hands-on expertise in SQL, Python, Databricks • Proven experience building dashboards in Tableau • Ability to work with large, complex datasets across multiple sources • Strong analytical thinking with the ability to translate data into actionable insights • Solid understanding of product analytics and customer journeys • Strong communication skills across technical and non-technical stakeholders • Hands-on, proactive mindset with ownership of end-to-end analytical tasks Preferred Requirements Key Responsibilities: • Analyze live chat performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights • Write advanced queries and data transformations to process large-scale, multi-source datasets • Perform data preparation, exploratory analysis, and reporting automation • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights • Integrate conversational, operational, and customer data to create a holistic view of channel performance • Ensure data quality, consistency, and alignment of KPIs across datasets and teams • Communicate findings effectively to stakeholders, translating analysis into clear business narratives and recommendations • Support OKR tracking by aligning metrics with product and business goals • Collaborate closely with product teams, data engineers, and data scientists within the analytics squad to drive data-informed decisions and improvements Find more English Speaking Jobs in Germany on Arbeitnow