Business Travel Consultant - German - Remote
Navan · Remote
MeritLog read this listing from Navan's Greenhouse job board and last checked it on September 12, 2026.
Source: the employer's Greenhouse job board. Open the original listing for current details.
Job details
- Work model
- Remote
- Salary
- Not listed by source
- Location
- Remote (Portugal)
Hiring context
How this role compares at Navan
Navan has 215 live roles in MeritLog’s catalog across 11 job families, and 76 of them are in data & analytics. 0 of those listings publish a pay range, a disclosure rate of 0%.
Navan concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What you'd do
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
- Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
- Language: Fluency in English and German - Mandatory fluency in both languages
- Customer Service: Background in contact center or customer-facing roles
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
- Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
Join Navan in Powering In-Person Connections with Relentless Innovation At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers - all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. What You’ll Do: • Provide top-tier travel support via chat, calls, and emails • Maintain up-to-date knowledge on suppliers, destinations, and systems • Quickly assess customer needs, urgency, and preferences • Accurately handle hotel, flight, car, and rail bookings • Guide customers in self-service options on the Navan platform and app • Respond promptly, meeting SLA expectations • Follow company and customer policies, ensuring global compliance • Give feedback to stakeholders on goal progress and key processes • Participate in team meetings on products, suppliers, and industry updates • Stay current on travel industry best practices • Maintain attendance, complete assigned training, and meet performance metrics What We’re Looking For: • Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory • Language: Fluency in English and German - Mandatory fluency in both languages • Customer Service: Background in contact center or customer-facing roles • Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce • Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM • Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues • Attitude: Empathetic, professional, and excellent at communicating verbally and in writing Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. • Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
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