Credit Controller (12m Fixed Term Contract)
Navan · Not provided by source
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Job details
- Work model
- Not provided by source
- Salary
- Not listed by source
- Location
- London, UK
What the role asks for
What you'd do
- Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes
- Establish robust tracking mechanisms for hotel commissions and partner arrangements
- Build feedback loops between finance, partnerships, and operations teams
- Deliver quick wins that demonstrate process improvements and revenue recovery
- Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries
- Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes
- Contract Management: Review hotel contracts and validate commissions raised vs. received
- Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries
- Data & Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar)
What they're asking for
- 3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environmentExperiencePreferred
- Process improvement mindset - you can map processes, spot inefficiencies, and design better ways of workingSkill
- Strong Excel skills - v-lookups, pivot tables, data manipulationSkill
- Independent operator - comfortable with ambiguity and building structure where none existsSkill
- Excellent communication - you build rapport easily and can influence across geographies and seniority levelsSkill
- Documentation skills - you naturally create clear process guides and handover materialsSkill
- International experience - you've worked across time zones and culturesSkill
- Experience with BI tools (Thoughtspot, Tableau, Power BI)SkillPreferred
- Knowledge of travel/hospitality industry or hotel commission structuresSkillPreferred
- Familiarity with Onyx or similar travel platformsSkillPreferred
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
This is a project-based role perfect for someone who wants to build something from the ground up. Due to our successful European growth, we're launching a new initiative to professionalize and scale our hotel compensation processes. This fixed-term maternity cover offers a rare chance to establish frameworks, processes and systems that will support a multinational operation - and see immediate impact from your work. You'll be working on a project with newly launched invoicing and collections processes, partnering directly with leadership in Business Operations, AR teams, and Partnerships teams. If you thrive on autonomy, ambiguity, and quick wins - this is for you. What You'll Do In Your First 6 Months: • Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes • Establish robust tracking mechanisms for hotel commissions and partner arrangements • Build feedback loops between finance, partnerships, and operations teams • Deliver quick wins that demonstrate process improvements and revenue recovery Core Responsibilities: • Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries • Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes • Contract Management: Review hotel contracts and validate commissions raised vs. received • Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries • Data & Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar) What You Bring Must-Haves: • 3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environment • Process improvement mindset - you can map processes, spot inefficiencies, and design better ways of working • Strong Excel skills - v-lookups, pivot tables, data manipulation • Independent operator - comfortable with ambiguity and building structure where none exists • Excellent communication - you build rapport easily and can influence across geographies and seniority levels • Documentation skills - you naturally create clear process guides and handover materials • International experience - you've worked across time zones and cultures Nice-to-Haves: • SQL skills • Experience with BI tools (Thoughtspot, Tableau, Power BI) • Knowledge of travel/hospitality industry or hotel commission structures • Familiarity with Onyx or similar travel platforms Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers. Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application. • Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.