Account Management Associate
Ninja Van · On-site
MeritLog read this listing from Ninja Van's Lever job board and last checked it on September 12, 2026.
Source: the employer's Lever job board. Open the original listing for current details.
Job details
- Work model
- On-site
- Salary
- Not listed by source
- Location
- Singapore, Singapore
- Company website
- www.ninjamart.com
Hiring context
How this role compares at Ninja Van
Ninja Van has 164 live roles in MeritLog’s catalog across 12 job families, and 68 of them are in data & analytics. 62 of those listings publish a pay range, a disclosure rate of 38%.
Ninja Van concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What you'd do
- Account Management
- Act as the main point of contact for assigned clients
- Manage and resolve client issues and escalations promptly and effectively
- Drive revenue growth through upselling and cross-selling opportunities
- Conduct Monthly and Quarterly Business Reviews with clients
- Stakeholder Management
- Build strong, long-term relationships with key client accounts
- Collaborate closely with internal teams to resolve operational issues
- Ensure seamless communication between clients and internal stakeholders
- Data Collection & Analysis
- Prepare and present performance reports and shipping data to clients
- Monitor service performance and ensure adherence to service standards
- Analyse trends and identify improvement opportunities
- New Business & Product Development
- Support the identification and development of new business opportunities
- Propose enhancements or new solutions based on client needs
- Collaborate with the Account Management Manager on strategic initiatives
- 2 years of experience in account management or a client-facing role
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
Job Overview The Account Management Associate is responsible for building and maintaining strong relationships with assigned clients, ensuring high levels of customer satisfaction and service delivery. This role serves as the primary point of contact for clients, focusing on account retention, revenue growth, and identifying opportunities to expand business through Ninja Van’s suite of services. Key Responsibilities 1. Account Management • Act as the main point of contact for assigned clients • Manage and resolve client issues and escalations promptly and effectively • Drive revenue growth through upselling and cross-selling opportunities • Conduct Monthly and Quarterly Business Reviews with clients 2. Stakeholder Management • Build strong, long-term relationships with key client accounts • Collaborate closely with internal teams to resolve operational issues • Ensure seamless communication between clients and internal stakeholders 3. Data Collection & Analysis • Prepare and present performance reports and shipping data to clients • Monitor service performance and ensure adherence to service standards • Analyse trends and identify improvement opportunities 4. New Business & Product Development • Support the identification and development of new business opportunities • Propose enhancements or new solutions based on client needs • Collaborate with the Account Management Manager on strategic initiatives Key Requirements • 2 years of experience in account management or a client-facing role • Strong interpersonal and communication skills • Good presentation and negotiation abilities with the ability tomultitask and thrive in a fast-paced environment • Diploma in any field (Degree preferred) • Strong business acumen with a focus on profitability • Relationship-building skills across all stakeholder levels • Adaptability in a dynamic and evolving work environment • Proficient in English (spoken and written) • Additional language is an advantage
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