Customer Success Manager - Enterprise
Payoneer · On-site
MeritLog read this listing from Payoneer's Greenhouse job board and last checked it on September 12, 2026.
Source: the employer's Greenhouse job board. Open the original listing for current details.
Job details
- Work model
- On-site
- Salary
- Not listed by source
- Location
- Shenzhen, China
Hiring context
How this role compares at Payoneer
Payoneer has 122 live roles in MeritLog’s catalog across 11 job families, and 9 of them are in customer support. 0 of those listings publish a pay range, a disclosure rate of 0%.
Payoneer concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What you'd do
- Oversee and manage existing e-Commerce client relationships and play an active role in developing and building long-term relationships with top customers to develop value propositions that address client needs.
- Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell/X-sell related solutions and services.
- Growing the company’s capability to serve e-Commerce trade and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics.
- Be accountable for increasing user health, managing day-to-day operations, and scaling the team.
- Effectively work cross-functionally across the organization to shape business solutions to meet customer needs.
- Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
- Other related duties assigned as needed
What they're asking for
- BA Degree or equivalent, master’s degree is a plusEducationPreferred
- 5+ years of experience in business development or account managementExperience
- 2~3 years of e-Commerce experience is a mustExperience
- Exceptional written, presentation, and verbal communication in English and MandarinSkill
- Have basic data analysis skills and data driven mindsetSkill
- Ability to work cross-functionally with different stakeholders at different levelsSkill
- Passionate for entrepreneurship, self-motivated, self-disciplined, problem solving, results and detail oriented to grow regional B2B business to grow through current business expansion and to expand with new initiativesSkill
- Language – Fluent in English / ChineseLanguage
- MS Office: proficient in PPT / ExcelEducation
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Customer Success Manager – Enterprise Role summary-Responsible for driving growth and customer success within Payoneer’s e-Commerce segment through strategic account management, business development, go-to-market execution, and cross-functional collaboration. The role focuses on maximizing customer value, increasing adoption and retention, and strengthening Payoneer’s position in the e-Commerce ecosystem. Location: Shenzhen, On-site Full-time What you’ll do • Oversee and manage existing e-Commerce client relationships and play an active role in developing and building long-term relationships with top customers to develop value propositions that address client needs. • Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell/X-sell related solutions and services. • Growing the company’s capability to serve e-Commerce trade and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics. • Be accountable for increasing user health, managing day-to-day operations, and scaling the team. • Effectively work cross-functionally across the organization to shape business solutions to meet customer needs. • Drive events, below the line activities and represent Payoneer in industry forums to drive awareness. • Other related duties assigned as needed Who you are • BA Degree or equivalent, master’s degree is a plus • 5+ years of experience in business development or account management • 2~3 years of e-Commerce experience is a must • Exceptional written, presentation, and verbal communication in English and Mandarin • Have basic data analysis skills and data driven mindset • Ability to work cross-functionally with different stakeholders at different levels • Passionate for entrepreneurship, self-motivated, self-disciplined, problem solving, results and detail oriented to grow regional B2B business to grow through current business expansion and to expand with new initiatives • Language – Fluent in English / Chinese • MS Office: proficient in PPT / Excel The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
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