Enterprise Customer Success Manager
Perplexity · Not provided by source
MeritLog read this listing from Perplexity's Ashby job board and last checked it on September 9, 2026.
Source: the employer's Ashby job board. Open the original listing for current details.
Job details
- Work model
- Not provided by source
- Salary
- $170K - $220K
- Location
- San Francisco
Hiring context
How this role compares at Perplexity
Perplexity has 113 live roles in MeritLog’s catalog across 11 job families, and 3 of them are in customer support. 97 of those listings publish a pay range, a disclosure rate of 86%.
This role's posted range of $170K - $220K sits above 22% of the 96 other Perplexity roles quoted over the same currency and period.
Perplexity concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What you'd do
- Execute the Enterprise customer success strategy developed by leadership
- Serve as a primary point of contact for key enterprise clients
- Drive initial enablement through high quality onboarding and training
- Identify and support opportunities for growth and client expansion
- Manage retention, working with clients to quantify value delivered
- Advocate for client needs, and collaborate with cross-functional teams to drive product development
- Monitor and report on established key performance indicators, analyze data to identify trends
What they're asking for
- 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clientsExperience
- Proven track record of driving enterprise-level satisfaction, growth, and retentionSkill
- Excellent communication and presentation skills, with the ability to engage C-level executivesSkill
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.Skill
- Ability to work under pressure, thriving in demanding environmentsSkill
- Ability to work independently and as part of a collaborative teamSkill
- Proficiency in CRM systems and customer success toolSkill
- Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized supportSkill
- Velocity & Ownership – Excel in a culture that values curiosity, speed, and qualitySkill
- Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.Skill
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth. You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success. RESPONSIBILITIES - Execute the Enterprise customer success strategy developed by leadership - Serve as a primary point of contact for key enterprise clients - Drive initial enablement through high quality onboarding and training - Identify and support opportunities for growth and client expansion - Manage retention, working with clients to quantify value delivered - Advocate for client needs, and collaborate with cross-functional teams to drive product development - Monitor and report on established key performance indicators, analyze data to identify trends REQUIREMENTS - 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients - Proven track record of driving enterprise-level satisfaction, growth, and retention - Excellent communication and presentation skills, with the ability to engage C-level executives - A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives. - Ability to work under pressure, thriving in demanding environments - Ability to work independently and as part of a collaborative team - Proficiency in CRM systems and customer success tool WHY PERPLEXITY? - Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support - Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality - Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself. Compensation This role has a set base salary plus a variable component. OTE is $170-220k