(US) AI Solutions Specialist
PointClickCare · Hybrid
This listing is no longer available.
MeritLog keeps this source-backed description for reference. Availability is not verified, and there is no application link here.
Source: the employer's Lever job board. Open the original listing for current details. Availability is not verified for this retained page.
Job details
- Work model
- Hybrid
- Salary
- Not listed by source
- Location
- Remote, USA
Job description
As an AI Solutions Specialist, you will be a hands-on contributor on PointClickCare’s Customer Experience team, bridging the worlds of AI-powered customer success and intelligent workflow automation to drive measurable outcomes across the customer lifecycle. This role exists to bring together the strategic mindset of an Agentic Customer Success Manager with a practical ability to configure, connect, and optimize AI solutions - without requiring deep software engineering expertise. You will work across enterprise platforms (Salesforce, Gainsight, Gong, and others), identifying high-value use cases, building and maintaining agentic workflows and automations, and partnering cross-functionally to embed AI into core customer engagement processes. You will use tools like prompt engineering, workflow orchestration platforms (n8n, Make, Zapier), and LLM APIs to build practical solutions - translating business needs into working automations rather than production-grade software. This role is critical to PointClickCare’s strategy of scaling customer success and support through AI: it provides the hands-on capacity to identify use cases, stand up intelligent workflows, and continuously optimize them based on real performance data - freeing senior technical resources to focus on the most complex engineering challenges.
Keep exploring
Available Data & Analytics roles
These current listings are available to explore now.
- Computational BiologistVerge Genomics · Remote
- Market Analyst (Macro)Nascent · On-site
- Founding Machine Learning EngineerOrbit Neuro Co. · On-site
- IT Department Lead - Remote, WorldwideNethermind · Remote
- General Application- Remote, WorldwideNethermind · Remote
- Software Engineer, Data MiningNationGraph · Hybrid