Customer Service Representative (English)
primexbt · Remote
MeritLog read this listing from primexbt's Greenhouse job board and last checked it on September 27, 2026.
Source: the employer's Greenhouse job board. Open the job post for the latest details.
Job details
- Work model
- Remote
- Salary
- Not listed by source
- Location
- Remote
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How this role compares at primexbt
primexbt has 26 live roles in MeritLog’s job list across 6 job types, and 1 of them is in customer support. 0 of those jobs list a pay range. That is 0%.
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Job description
How you are going to make an impact 🛠• Respond to customer queries promptly and efficiently through emails, live chat and phone calls. • Work together with various departments to address complex problems and escalate issues when necessary. • Conduct follow-ups with customers to ensure their concerns are resolved. Perform troubleshooting using different diagnostic techniques. • Record and document repetitive issues to contribute to process improvement. • Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials. • Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company. • Identify and execute initiatives to improve the overall customer experience. Discover your Fit 🪄 • Experience in fintech (forex/crypto). • 1+ years of online customer support experience. • Excellent written and oral English. • Excellent interpersonal and communication skills. • Ability to manage or navigate stressful situations. • Experienced with using customer service software, tools and databases Conditions of work: Shifts are 2/2 4pm-4am GMT We are ready to provide for you • 100% remote job at any place you wish • Competitive salary based on your experience • Opportunity to work in international and cross-functional team with challenging and in-demand product • Performance-based bonus every quarter based on your results • Medical insurance after probation period • Additional sick leaves every 6 months • Birthday gifts ! Please provide cv in English !
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