Product Designer
Pylon · Not provided by source
MeritLog read this listing from Pylon's Ashby job board and last checked it on September 12, 2026.
Source: the employer's Ashby job board. Open the original listing for current details.
Job details
- Work model
- Not provided by source
- Salary
- $170K - $250K
- Location
- San Francisco
- Occupation
- Web and Digital Interface Designers(O*NET 15-1255.00)
- Company website
- customer.io
Hiring context
How this role compares at Pylon
Pylon has 22 live roles in MeritLog’s catalog across 9 job families, and 1 of them is in design. 16 of those listings publish a pay range, a disclosure rate of 73%.
This role's posted range of $170K - $250K sits above 36% of the 14 other Pylon roles quoted over the same currency and period.
Pylon concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What you'd do
- Within your first 7 days, hand off designs to engineering
- Dig into and understand customer problems/feedback
- Collaborate with product and engineering throughout a project (no waterfall here)
- Navigate both the problem and solution space with cofounders, our PM's, and your peers
- Communicate differing opinions and make/facilitate constructive decisions
- Think through the broad user flows for new features
- Generate high fidelity mocks and think through UI/UX
- Build up the design system alongside Wendy https://www.linkedin.com/in/wvang/, Ben https://www.linkedin.com/in/imbenstone/, Natasha https://www.linkedin.com/in/natashaputhukudy/ and Oliver https://www.linkedin.com/in/oliverruebener/ and engineering partners
- Validate design choices with analytics
What they're asking for
- 3+ years of experienceExperience
- Located in (or will relocate to) San Francisco and excited about working in-personSkill
- Very organized, hard working, and fastSkill
- An interest in tinkering with the product and suggesting improvementsSkill
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
PYLON - THE AGENTIC SUPPORT PLATFORM PURPOSE-BUILT FOR B2B. Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/. What you'll do - Within your first 7 days, hand off designs to engineering - Dig into and understand customer problems/feedback - Collaborate with product and engineering throughout a project (no waterfall here) - Navigate both the problem and solution space with cofounders, our PM's, and your peers - Communicate differing opinions and make/facilitate constructive decisions - Think through the broad user flows for new features - Generate high fidelity mocks and think through UI/UX - Build up the design system alongside Wendy https://www.linkedin.com/in/wvang/, Ben https://www.linkedin.com/in/imbenstone/, Natasha https://www.linkedin.com/in/natashaputhukudy/ and Oliver https://www.linkedin.com/in/oliverruebener/ and engineering partners - Validate design choices with analytics Requirements - 3+ years of experience - Located in (or will relocate to) San Francisco and excited about working in-person - Very organized, hard working, and fast - An interest in tinkering with the product and suggesting improvements Our perks 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend More about Pylon Funding: Series B led by a16z and BCV ($51M total raised) Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas Team: Currently 90 and growing! Additional Job details The base salary range for this position is $170k - $250k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.
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