Customer Success Manager
Restaurant365 · Hybrid
MeritLog read this listing from Restaurant365's Lever job board and last checked it on September 11, 2026.
Source: the employer's Lever job board. Open the original listing for current details.
Job details
- Work model
- Hybrid
- Salary
- Not listed by source
- Location
- Mexico City
Hiring context
How this role compares at Restaurant365
Restaurant365 has 30 live roles in MeritLog’s catalog across 7 job families, and 4 of them are in customer support. 15 of those listings publish a pay range, a disclosure rate of 50%.
Restaurant365 concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
Job description
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Renewal Specialist owns the commercial renewal process beginning 120 days prior to contract expiration, including CPQ Renewal Opportunity management, quote creation, and forecast accuracy. While the Renewal Specialist owns renewal execution mechanics, pricing changes that result in contraction require documented alignment from the assigned Customer Success Manager (CSM), who retains churn accountability for their Book of Business. The Renewal Specialist ensures: Contraction rationale is documented in the Renewal Opportunity Forecast adjustments reflect approved revenue changes No renewal proceeds without cross-functional visibility Accurate and timely records of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct)