MarketingOn-site

Client Service Associate

Rho · On-site

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Last seen by MeritLog September 12, 2026Source: AshbySource version: ashby-public-job-posting-v1

MeritLog read this listing from Rho's Ashby job board and last checked it on September 12, 2026.

Source: the employer's Ashby job board. Open the original listing for current details.

Job details

Work model: On-site
Salary: $58,000 – $70,000
Location: Salt Lake City
Company website: www.rho.co

Hiring context

How this role compares at Rho

Rho has 53 live roles in MeritLog’s catalog across 10 job families, and 12 of them are in marketing. 2 of those listings publish a pay range, a disclosure rate of 4%.

Rho concentrates this hiring in:

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

What the role asks for

What you'd do

Customer issue resolution: Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho's service standards in every interaction.
Service documentation: Document common client issues and resolutions to help build the team's knowledge base.
Feedback collection: Gather client feedback to help identify service improvements.
Team communication: Document and communicate ongoing issues to teammates and leadership for follow-up when needed.
Process adherence: Follow established protocols and procedures for client service delivery.

What they're asking for

2+ years of experience in customer service; financial services or startup experience preferred.ExperiencePreferred
Strong communication skills, with the ability to explain complex concepts clearly to clients.Skill
Self-motivated with good judgment and sound decision-making, particularly during shifts with lighter on-site coverage.Skill
Basic understanding of finance concepts: banking, credit cards, and accounting principles.Skill
Comfortable working in a fast-paced environment and adapting to changing priorities.Skill
Tuesday–Saturday, 3:00 PM–12:00 AM MSTSkill
Sunday–Thursday, 3:00 PM–12:00 AM MSTSkill

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

About Us Rho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support. ABOUT THE ROLE As a Client Service Associate on the Client Services team, you will support our clients (entrepreneurs and their finance teams) by providing effective, timely assistance over live chat, phone, email, and text. You will handle inquiries ranging from basic technical issues, such as password resets, to complex service questions, such as guidance on ERP integrations or setting up an expense management policy on the platform. This role is based full-time in our Salt Lake City office and offers the opportunity to build strong customer service and finance operations skills at a growing company. RESPONSIBILITIES - Customer issue resolution: Address and resolve client issues via chat, phone, email, and text, applying good judgment and Rho's service standards in every interaction. - Service documentation: Document common client issues and resolutions to help build the team's knowledge base. - Feedback collection: Gather client feedback to help identify service improvements. - Team communication: Document and communicate ongoing issues to teammates and leadership for follow-up when needed. - Process adherence: Follow established protocols and procedures for client service delivery. QUALIFICATIONS - 2+ years of experience in customer service; financial services or startup experience preferred. - Strong communication skills, with the ability to explain complex concepts clearly to clients. - Self-motivated with good judgment and sound decision-making, particularly during shifts with lighter on-site coverage. - Basic understanding of finance concepts: banking, credit cards, and accounting principles. - Comfortable working in a fast-paced environment and adapting to changing priorities. SCHEDULE This role is in-office at our Salt Lake City office in the Gateway (parking included), five days per week. Two shift schedules are available: - Tuesday–Saturday, 3:00 PM–12:00 AM MST - Sunday–Thursday, 3:00 PM–12:00 AM MST Applicants can select their preferred shift, or indicate they are open to both, in the application. Our people are our most valuable asset. The salary range for this role is $58,000 - $70,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

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