Customer Success Manager (m/f/d)

Job details

Work model

Not provided by source

Salary

Not listed by source

Location

Stuttgart Schockenriedstr. 17

Job description

Who We Are: We build the intelligence that lets robots sense, reason, and act in the real world-moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can’t solve. We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us. Overview: We are hiring one of our first Customer Success Manager to own and grow Sereact’s most important customer relationships. You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers. This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company. Willingness to travel: up to 50% Your Responsibilities: • Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion • Act as trusted advisor to operational and executive stakeholders • Drive customer value realization and ROI through strategic account management • Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals • Develop tailored go-to-market and account growth strategies, including QBRs and EBRs • Partner with Product, Engineering, and Operations to translate customer needs into roadmap input • Help build the foundation, processes, and playbooks for Customer Success at Sereact Qualifications: Education and Experience • Strong understanding of intralogistics, automation, robotics, or industrial tech • Experience managing and growing enterprise or strategic accounts • Background in a scale-up or fast-growing environment • Proven ability to drive commercial expansion and customer outcomes • High technical affinity; engineering background a plus • Excellent communication and stakeholder management skills • Fluent in English (other languages are a plus) Why Join: • One of the first hires in a critical customer-facing function • High ownership and direct impact on revenue and retention • Work at the intersection of AI, robotics, and real-world operations • Competitive compensation, and growth opportunities Our interview plan: • Application • Take‑home assignment: You’ll work on a short, role‑relevant task with clear instructions and a deadline. • Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions. • Technical fit interview (45 min): A deeper dive into your skills and problem‑solving approach for this role. • On‑site visit: Meet the team in our office and collaborate on a real challenge similar to the work you’d do here. You’ll also meet a founder; we aim to give you a clear feel for the role and environment. What We Offer: • Wellpass (gym membership • A motivated team and an open corporate culture • Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day. • Company car: An exclusive mobility offer that accompanies you everywhere. • Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry. • Attractive remuneration: A competitive salary plus attractive bonus options. • Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry. Find Jobs in Germany on Arbeitnow

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