Staff Customer Success Manager (R5645)
Shield AI · Hybrid
MeritLog read this listing from Shield AI's Lever job board and last checked it on September 12, 2026.
Source: the employer's Lever job board. Open the original listing for current details.
Job details
- Work model
- Hybrid
- Salary
- $110,000 - $170,000
- Location
- Washington, DC
Hiring context
How this role compares at Shield AI
Shield AI has 472 live roles in MeritLog’s catalog across 12 job families, and 2 of them are in customer support. 369 of those listings publish a pay range, a disclosure rate of 78%.
This role's posted range of $110,000 - $170,000 sits above 17% of the 349 other Shield AI roles quoted over the same currency and period.
Shield AI concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
Job description
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: This is a senior ( ~8+ years of experience) Customer Success Manager on a small team supporting our Hivemind Enterprise Customers. This is a high-impact role interacting with external C-Suite stakeholders! Please note, this role would require extensive travel to visit customers, including international customers in Europe and around North America. Travel expectations could vary from 30-50% of total work. The Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers from onboarding to offboarding, managing account health, providing program management support and helping drive renewals.