Technical Account Manager
Stripe · Not provided by source
MeritLog read this listing from Stripe's Greenhouse job board and last checked it on September 8, 2026.
Source: the employer's Greenhouse job board. Open the original listing for current details.
Job details
- Work model
- Not provided by source
- Salary
- Not listed by source
- Location
- Mexico City
- Company website
- docs.google.com
Hiring context
How this role compares at Stripe
Stripe has 619 live roles in MeritLog’s catalog across 12 job families, and 100 of them are in sales. 0 of those listings publish a pay range, a disclosure rate of 0%.
Stripe concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What you'd do
- Provide a gold standard experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
What they're asking for
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processesSkillPreferred
- Experience practicing in small to medium scale project managementSkillPreferred
- Strong organizational skills and self-starting mindsetSkillPreferred
- Experience with tools like Postman, xCode, Python, Webhooks, and ETLSkillPreferred
- Experience in the payments industrySkillPreferred
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world’s largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do Strategically support Stripe’s largest and most complex users. Responsibilities • Provide a gold standard experience to your assigned accounts’ key stakeholders • Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development • Foster long term user relationships that grow loyalty to Stripe and Stripe products • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion • Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe • Lead user facing meetings both in person and through video chat • Collaborate on the continued design of this support offering • Create user-facing content for long term solutions Who you are We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 5+ years experience in enterprise level client-facing work • Strong product sense and energized by the challenge of solving difficult user related problems • Strong written and verbal communication skills • Ability to lead complex integration conversations in a highly consultative and proactive manner • Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers • Familiarity with SQL and comfort building basic queries and modifying more complex ones • Strong technical troubleshooting skills and experience interfacing with technical teams • Adept client relationship management skills • Ability to engage in business-level and technical conversations at multiple levels of the organization • Bachelor's Degree required Preferred qualifications • Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes • Experience practicing in small to medium scale project management • Strong organizational skills and self-starting mindset • Experience with tools like Postman, xCode, Python, Webhooks, and ETL • Experience in the payments industry