Online Reputation Team Lead

Job details

Work model

On-site

Salary

€3,300 – €4,500 per month

Location

Vilnius

Hiring context

How this role compares at Surfshark

Surfshark has 25 live roles in MeritLog’s catalog across 9 job families, and 1 of them is in customer support. 13 of those listings publish a pay range, a disclosure rate of 52%.

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

Job description

We are looking for a communications professional to lead a dedicated team of online reputation specialists. If you enjoy solving complex communication puzzles and want to play a key role in how a global cybersecurity brand is perceived, this is the role for you. IF YOU WANT TO: - Lead a team of five online reputation specialists responsible for user communication across online channels, sentiment monitoring, reporting, and managing online reputation projects; - Manage sensitive situations that may negatively impact the brand and coordinate communication strategies when needed; - Work closely with internal stakeholders, including Product, Legal, PR, and Customer Service, to ensure consistent messaging; - Represent the online reputation perspective in product development and launches, helping to identify and mitigate potential risks; - Leverage online sentiment data to identify trends and turn them into actionable areas for improvement; - Develop and scale standard procedures and communication templates to ensure efficient collaboration. AND YOU CAN CHECK OFF: - Excellent written and verbal communication skills and ability to craft clear, concise, and persuasive messages; - Proven experience in the field of PR, communication, or online reputation; - Systematic approach toward problem-solving in unstructured and undefined situations; - Analytical thinking and willingness to dig into macro- and micro-level details of a situation; - Strong understanding and use of social platforms such as Reddit, Facebook, X. BONUS POINTS IF YOU: - Have experience in people management, including leading and mentoring a team; - Know the cybersecurity landscape and trends. HERE’S THE DEAL: - Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development; - Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts and a physical coach to health insurance and regular mental health checks; - Tools of your choice: choose the technical equipment and tools you need to do your best work; - Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations; - Work-life balance: with our WFA policy, you can work from almost anywhere in the world; - More days off: additional vacation days depending on your tenure; - Premium Surfshark accounts: for you, your family, and friends; - Gross salary: 3300-4500 Eur/month. Although it may vary depending on your skills and experience.

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