Collections Advisor
Tamara · Not provided by source
MeritLog read this listing from Tamara's Greenhouse job board and last checked it on September 12, 2026.
Source: the employer's Greenhouse job board. Open the original listing for current details.
Job details
- Work model
- Not provided by source
- Salary
- Not listed by source
- Location
- Cairo, Egypt
Hiring context
How this role compares at Tamara
Tamara has 30 live roles in MeritLog’s catalog across 7 job families, and 1 of them is in sales. 0 of those listings publish a pay range, a disclosure rate of 0%.
Tamara concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What they're asking for
- Previous experience in the Fintech or BNPL (Buy Now, Pay Later) sector.SkillPreferred
- Basic understanding of SAMA and CBUAE regulations regarding debt collection.SkillPreferred
- A "customer-first" attitude even when dealing with difficult financial conversations.SkillPreferred
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your Role Tamara is looking for a detail-oriented and proactive Collections Associate to join our Collections Team. In this role, you will act as a vital link for customers navigating the collection process-investigating complaints, validating information, and driving swift resolutions. This position is ideal for a person who can deep dive in customer payments information and thrives in a fast-paced fintech environment and can transform complex escalations into clear, actionable solutions. This role is based in our Egypt office, located in New Cairo. Your Responsibilities • Escalation Management • Take full ownership of day-to-day collection escalation tickets. • Coordinate with cross-functional teams to ensure timely resolution of customer grievances. • Regulatory Compliance & RCA • Conduct in-depth Root Cause Analysis (RCA) for all regulatory and Legal escalations. • Draft professional, accurate, and compliant responses on Salesfroce portal and Emails. • Identify systemic issues within the collection flow through the collection tickets and suggest process improvements to mitigate future risks. • Quality & Operations Support • Perform daily "mundane" but critical ad-hoc tasks, including call audits and transcript reviews. • Monitor chat and email interactions to ensure agents are adhering to collection guidelines and local regulations. Your Expertise • Experience: At least 1 year of experience in a high-volume Customer Care or Collections role, specifically within Chat or Email processes. • Bilingual Proficiency: Native or professional fluency in both Arabic and English is mandatory, as you will be handling legal documentation and communicating with diverse stakeholders. • Analytical Skills: Ability to dissect a problem, find the "why" behind an error (RCA), and document it clearly. • Tech-Savvy: Familiarity with CRM tools (Zendesk, Salesforce, etc.) and a high level of comfort with Excel/Google Sheets. Preferred Skills • Previous experience in the Fintech or BNPL (Buy Now, Pay Later) sector. • Basic understanding of SAMA and CBUAE regulations regarding debt collection. • A "customer-first" attitude even when dealing with difficult financial conversations.
Keep exploring