Business Operations & Strategy

Job details

Work model

On-site

Salary

Not listed by source

Location

New York City, San Francisco

Job description

About Titan: Titan is building the AI workforce for IT. We deploy AI agents across our portfolio of Managed Service Providers and enterprise customers: agents that monitor, triage, and resolve work across the service desk, infrastructure, security, identity, endpoint, and application operations. The result is faster resolutions, better uptime, and more proactive, personalized support, delivered 24/7. In under a year we've raised over $100M from General Catalyst, 8VC, and CalPERS, acquired market-leading MSPs like RFA, and put agents into production in large enterprises. We've automated 100K+ tickets across 400+ customers. Our tech team has talent from Scale AI, CoreWeave, Vanta, Dropbox, Meta, FiveRings, TwoSigma, Harvard, Stanford, and MIT. Joining Titan means helping redefine how work gets done in IT services, and building a $100B company. About The Role: We are seeking a Business Operations & Strategy Lead to partner closely with our founders, MSP executives, and product / finance teams on special projects, operational improvements, and integration / growth strategy. What You’ll Do: - Business operations: Partner with MSP executives and leaderships to identify key bottlenecks and revamp operations to enable better growth; embed within MSP operating teams to identify pain points and product gaps for engineers and managers - Revenue operations: Execute on initiatives to both accelerate sales growth and improve existing customer retention - Integration strategy: Identify opportunities to drive successful integration across finance, operations, and product for new portfolio organizations and clients - Corporate strategy: Support executives with data analytics and strategic projects to set quarterly business goals at the MSP and Titan level Who You Are - 3–6 years of experience across business strategy, operations, consulting, and finance. Prior operating experience in a startup, PE, or high-growth technology environment is preferred - Strong business sense and analytics fluency - Fast learning curve – you thrive in ambiguous problem spaces; you learn new workflows and concepts quickly and become an SME within days or weeks - Exceptionally versatile – you can context switch to work well with operators at all levels of the business across multiple projects. You thrive in both high-level strategy discussion and day-to-day execution - Excellent executive presence and communication skills – you build working relationships with all teams, you can synthesize complex ideas, and you are calm under pressure

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