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Data Center Operations Coordinator

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MeritLog keeps this source-backed description for reference. Availability is not verified, and there is no application link here.

Last seen by MeritLog September 12, 2026Source: GreenhouseSource version: greenhouse-job-board-v1

Source: the employer's Greenhouse job board. Open the original listing for current details. Availability is not verified for this retained page.

Job details

Work model: On-site
Salary: Conflicting source ranges
Location: San Francisco

What the role asks for

What you'd do

Track and manage all break/fix incidents across multiple data centers
Monitor ticket queues and ensure SLA compliance for incident response and resolution
Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups
Maintain accurate records of failed hardware, replacements, RMAs, and repair status
Escalate critical outages and recurring infrastructure issues to leadership and engineering teams
Schedule and oversee maintenance windows and emergency repair activities
Provide daily/weekly operational status reports and incident summaries
Ensure all work follows data center operational procedures and change management policies
Identify trends in hardware failures and recommend process improvements

What they're asking for

Experience working in data center operations, IT infrastructure, or hardware supportSkill
Strong understanding of server, storage, and networking hardwareSkill
Experience with ticketing systems such as ServiceNow, Jira, or RemedySkill
Ability to manage multiple priorities across several sites simultaneouslySkill
Excellent communication and organizational skillsSkill
Familiarity with SLA management and incident escalation processesSkill
Proficiency with Excel, reporting dashboards, and inventory tracking toolsSkill
Experience supporting enterprise or hyperscale data centersSkillPreferred
Knowledge of remote hands operations and vendor managementSkillPreferred
Understanding of ITIL processes and change managementSkillPreferred
CompTIA Server+, Network+, or similar certificationsCredentialPreferred

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

About the Role We’re looking for a detail-oriented Data Center Operations professional to manage and track all break/fix activities across multiple data center locations. This role acts as the central point of coordination for hardware incidents, vendor dispatches, ticket management, asset tracking, and operational reporting to ensure maximum uptime and fast issue resolution. Responsibilities • Track and manage all break/fix incidents across multiple data centers • Monitor ticket queues and ensure SLA compliance for incident response and resolution • Coordinate with on-site technicians, remote hands teams, vendors, and engineering groups • Maintain accurate records of failed hardware, replacements, RMAs, and repair status • Escalate critical outages and recurring infrastructure issues to leadership and engineering teams • Schedule and oversee maintenance windows and emergency repair activities • Provide daily/weekly operational status reports and incident summaries • Ensure all work follows data center operational procedures and change management policies • Identify trends in hardware failures and recommend process improvements Requirements • Experience working in data center operations, IT infrastructure, or hardware support • Strong understanding of server, storage, and networking hardware • Experience with ticketing systems such as ServiceNow, Jira, or Remedy • Ability to manage multiple priorities across several sites simultaneously • Excellent communication and organizational skills • Familiarity with SLA management and incident escalation processes • Proficiency with Excel, reporting dashboards, and inventory tracking tools Preferred Qualifications • Experience supporting enterprise or hyperscale data centers • Knowledge of remote hands operations and vendor management • Understanding of ITIL processes and change management • CompTIA Server+, Network+, or similar certifications About Together AI Together AI, the AI Native Cloud, is purpose-built for AI engineers. AI application developers get high-performance inference that scales reliably, fine-tuning and reinforcement learning for creating frontier-level specialized models, and pre-training at massive scale for fully custom intelligence, all around a marketplace of leading open models that teams can run, adapt, and own. Trusted by Cursor, Decagon, ElevenLabs, Salesforce, and Zoom, Together serves 400+ trillion tokens a month. Compensation We offer competitive compensation, startup equity, health insurance and other competitive benefits. The US base salary range for this full-time position is: $150,000-200,000 + equity + benefits. Our salary ranges are determined by location, level and role. Individual compensation will be determined by experience, skills, and job-related knowledge. Equal Opportunity Together AI is an Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. Please see our privacy policy at https://www.together.ai/privacy

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