Data & AnalyticsHybrid

Director, Account Management

Uncountable Inc. · Hybrid

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Last seen by MeritLog September 12, 2026Source: AshbySource version: ashby-public-job-posting-v1

MeritLog read this listing from Uncountable Inc.'s Ashby job board and last checked it on September 12, 2026.

Source: the employer's Ashby job board. Open the original listing for current details.

Job details

Work model: Hybrid
Salary: $170K - $220K
Location: New York City, NY

Hiring context

How this role compares at Uncountable Inc.

Uncountable Inc. has 32 live roles in MeritLog’s catalog across 7 job families, and 10 of them are in data & analytics. 21 of those listings publish a pay range, a disclosure rate of 66%.

This role's posted range of $170K - $220K sits above 100% of the 19 other Uncountable Inc. roles quoted over the same currency and period.

Uncountable Inc. concentrates this hiring in:

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

What the role asks for

What you'd do

Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
Manage, coach, and develop a team of Account Managers - including hiring, onboarding, and performance development.
Own GRR, NRR, and account health across the team's full book of business, holding AMs accountable to targets while personally driving outcomes on the most critical accounts.
Define the processes, standards, and expectations that guide how the AM team operates and engages customers.
Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
Define long-term account approach for renewals, expansion, and complex commercial discussions.
Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
Drive the pace, priorities, and strategic direction of the AM function as it scales.

What they're asking for

5–8+ years of experience in account management, customer success, or a related field, including 2+ years experience directly managing and developing a team.Experience
Deep experience leading strategic enterprise accounts and building executive-level partnerships.Skill
Proven track record designing account strategy, negotiation approach, and long-term expansion plans.Skill
Comfort working with a technical product, technical buyers/users, and complex implementations.Skill
Outstanding executive presence and communication skills.Skill
Excellent analytical and problem-solving abilities.Skill
A proactive, entrepreneurial mindset with strong ownership instincts.Skill
Ability to travel 20–30%.Skill
Experience working with complex, multi-divisional, multi-geographic customers.Skill
Passion for science, chemistry, or artificial intelligence.SkillPreferred
An aptitude for statistics, mathematics.SkillPreferred
Experience scaling an account management or customer success team at a growth-stage company.SkillPreferred

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

Description Uncountable is looking for an exceptional account management leader to join our growing team as Director of Account Management. This role is ideal for someone who has excelled at managing individual accounts and is ready to own the strategy, people, and outcomes of a team of Account Managers- while still acting as executive sponsor for our larger customers. You'll oversee a portfolio of top-tier accounts, manage and develop a team of Account Managers, and set the standards that shape how Uncountable builds long-term customer partnerships. This is a high-visibility role that requires equal parts relationship-builder, people manager, and strategic operator. Experience leading account management or customer success functions for analytics products or enterprise software platforms into large organizations is a major plus. Key responsibilities - Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level. - Manage, coach, and develop a team of Account Managers - including hiring, onboarding, and performance development. - Own GRR, NRR, and account health across the team's full book of business, holding AMs accountable to targets while personally driving outcomes on the most critical accounts. - Define the processes, standards, and expectations that guide how the AM team operates and engages customers. - Own high-level escalations, ensuring rapid, effective resolution and long-term account health. - Define long-term account approach for renewals, expansion, and complex commercial discussions. - Aggregate insights across the customer portfolio to influence product direction and roadmap priorities. - Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes. - Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers. - Drive the pace, priorities, and strategic direction of the AM function as it scales. Requirements - 5–8+ years of experience in account management, customer success, or a related field, including 2+ years experience directly managing and developing a team. - Deep experience leading strategic enterprise accounts and building executive-level partnerships. - Proven track record designing account strategy, negotiation approach, and long-term expansion plans. - Comfort working with a technical product, technical buyers/users, and complex implementations. - Outstanding executive presence and communication skills. - Excellent analytical and problem-solving abilities. - A proactive, entrepreneurial mindset with strong ownership instincts. - Ability to travel 20–30%. - Experience working with complex, multi-divisional, multi-geographic customers. Preferred Qualifications - Passion for science, chemistry, or artificial intelligence. - An aptitude for statistics, mathematics. - Experience scaling an account management or customer success team at a growth-stage company.

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