Support Operations Specialist
Unit · On-site
MeritLog read this listing from Unit's Ashby job board and last checked it on September 8, 2026.
Source: the employer's Ashby job board. Open the original listing for current details.
Job details
- Work model
- On-site
- Salary
- $60K - $80K
- Location
- New York Office
- Company website
- www.unit.co
Hiring context
How this role compares at Unit
Unit has 4 live roles in MeritLog’s catalog across 2 job families, and 1 of them is in operations. 2 of those listings publish a pay range, a disclosure rate of 50%.
Unit concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What you'd do
- Design, build, and continuously improve automated workflows that reduce manual effort across the support function
- Deploy and manage AI-powered tools to increase support capacity and quality
- Own the support tech stack (ticketing, knowledge base, integrations) and identify opportunities to make it smarter and faster
- Analyze support data to surface trends, diagnose root causes, and translate findings into actionable product and process improvements
- Partner with Engineering and Product to escalate systemic issues and track fixes through to completion
- Triage and respond to complex customer inquiries, coordinating across teams to reach resolution quickly
- Own the feedback loop between customers and Product making sure the voice of the customer drives our roadmap
What they're asking for
- 1-2 years of experience in support operations or building AI and automated workflowsExperience
- Hands-on experience building automations using tools like Zapier or custom scripts, you know how to connect systems, or have experience building with AISkill
- You’re a quick learner and comfortable in fast-moving environmentsSkill
- A process-improvement orientation: you instinctively ask "why does this exist?" and "how could this be automated?"Skill
- You are enthusiastic about fintech and creating the future of financial infrastructureSkill
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
ABOUT UNIT Money is fundamental to how people and businesses operate, but it often sits outside the software they use every day. Unit changes that. Unit is a financial infrastructure platform that enables technology companies to store, move, spend, and lend money inside their product. Unit processes over $100B in annual transaction volume, serves 2M+ accounts, and handles 11M+ API calls daily for category-defining companies including Wix, Highbeam, Wayflyer and Relay. Today, leading technology companies use Unit to create smarter money experiences, deepen customer relationships, and unlock new revenue. We’re building the infrastructure that will make financial products a native part of software, and we’re looking for people who want to help shape what comes next. We’ve raised $160m+ from top investors including Insight Partners and Accel, and 60+ angels. We are proud to be recognized on CNBC World's Top Fintech Companies. https://www.cnbc.com/worlds-top-fintech-companies-2026/ THE ROLE We’re hiring a Support Operations Specialist to join our growing team and own a wide range of client-facing responsibilities. The role is based in New York City. The Support Operations Specialist brings an operator's mindset and a builder's instincts to this mission. You will own the tools, workflows, and processes that power our support function - designing automations, leveraging AI to handle repetitive work at scale, and ensuring our customers get fast, accurate, high-quality resolutions. RESPONSIBILITIES - Design, build, and continuously improve automated workflows that reduce manual effort across the support function - Deploy and manage AI-powered tools to increase support capacity and quality - Own the support tech stack (ticketing, knowledge base, integrations) and identify opportunities to make it smarter and faster - Analyze support data to surface trends, diagnose root causes, and translate findings into actionable product and process improvements - Partner with Engineering and Product to escalate systemic issues and track fixes through to completion - Triage and respond to complex customer inquiries, coordinating across teams to reach resolution quickly - Own the feedback loop between customers and Product making sure the voice of the customer drives our roadmap REQUIREMENTS - 1-2 years of experience in support operations or building AI and automated workflows - Hands-on experience building automations using tools like Zapier or custom scripts, you know how to connect systems, or have experience building with AI - You’re a quick learner and comfortable in fast-moving environments - A process-improvement orientation: you instinctively ask "why does this exist?" and "how could this be automated?" - You are enthusiastic about fintech and creating the future of financial infrastructure LIFE AT UNIT Working at Unit means helping shape the future of financial technology. We’re a global team that thinks big, moves with purpose, and takes ownership of the work we do. We care deeply about building great products, solving hard problems, and helping our customers succeed. We value people who are curious, collaborative, and ready to make an impact. At Unit, you’ll have the opportunity to do meaningful work, learn alongside talented teammates, and help build what’s next.
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