Agent Strategist - NYC
Vapi · Hybrid
MeritLog read this listing from Vapi's Ashby job board and last checked it on September 8, 2026.
Source: the employer's Ashby job board. Open the original listing for current details.
Job details
- Work model
- Hybrid
- Salary
- $130K - $160K
- Location
- New York
- Company website
- www.daily.co
Hiring context
How this role compares at Vapi
Vapi has 35 live roles in MeritLog’s catalog across 8 job families, and 10 of them are in data & analytics. 34 of those listings publish a pay range, a disclosure rate of 97%.
This role's posted range of $130K - $160K sits above 24% of the 33 other Vapi roles quoted over the same currency and period.
Vapi concentrates this hiring in:
Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.
What the role asks for
What you'd do
- Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
- Deeply understand each customer’s deployment architecture, use cases, and success criteria.
- Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
- Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.
- Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
- Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
- Begin identifying renewal risks and expansion signals across your portfolio.
- Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
- Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
- Surface qualified expansion opportunities supported by usage data and deployment success metrics.
- Enforce service tier boundaries and protect the integrity of the engagement model.
- Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.
What they're asking for
- 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.Experience
- Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.Skill
- Strong stakeholder management skills with the ability to engage VP and C-level executives.Skill
- Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code.Skill
- Experienced in renewal and expansion motions and comfortable building commercial narratives.Skill
- Highly organized with strong CRM hygiene, documentation habits, and follow-through.Skill
- Comfortable operating in ambiguity and helping build process in a high-growth environment.Skill
- Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.SkillPreferred
- Generational impact: Build the human interface for every businessSkill
- Ownership culture: 70% of the company are previous foundersSkill
- Kind team: The founders, Jordan and Nikhil, are CanadiansSkill
- Tier-1 Investors: YC, KP seed, Bessemer Series ASkill
Parsed by MeritLog from the employer’s own posting. The full description follows below.
Job description
Vapi (/ˈVɑːpi/): - Voice AI that resolves, not transfers - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life - Trusted by 1 million developers building the future of voice agents - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised - Try talking to Vapi now! https://vapi.ai/ WHY WE’RE HIRING THIS ROLE: - As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value. - Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes. - This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention. WHAT YOU’LL DO: - 30 Day: - Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders. - Deeply understand each customer’s deployment architecture, use cases, and success criteria. - Audit current health metrics, renewal timelines, usage patterns, and engagement cadence. - Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities. - 60 Day: - Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering. - Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals. - Begin identifying renewal risks and expansion signals across your portfolio. - Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting. - 90 Day: - Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy. - Surface qualified expansion opportunities supported by usage data and deployment success metrics. - Enforce service tier boundaries and protect the integrity of the engagement model. - Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales. WHO YOU ARE: - 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company. - Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations. - Strong stakeholder management skills with the ability to engage VP and C-level executives. - Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code. - Experienced in renewal and expansion motions and comfortable building commercial narratives. - Highly organized with strong CRM hygiene, documentation habits, and follow-through. - Comfortable operating in ambiguity and helping build process in a high-growth environment. - Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products. WHY VAPI: - Generational impact: Build the human interface for every business - Ownership culture: 70% of the company are previous founders - Kind team: The founders, Jordan and Nikhil, are Canadians - Tier-1 Investors: YC, KP seed, Bessemer Series A WHAT WE OFFER: - Real stake: We offer a competitive salary and excellent equity ownership - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: take what you need - More: catered meals, transportation, gym, and a $10k annual L&D budget
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