Customer Success Associate - RTSM
veeva · On-site
MeritLog read this listing from veeva's Lever job board and last checked it on September 25, 2026.
Source: the employer's Lever job board. Open the job post for the latest details.
Job details
- Work model
- On-site
- Salary
- Not listed by source
- Location
- South Korea - Seoul
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How this role compares at veeva
veeva has 915 live roles in MeritLog’s job list across 11 job types, and 58 of them are in customer support. 50 of those jobs list a pay range. That is 5%.
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Job description
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position. What You’ll Do • Provide timely and accurate information in response to incoming customer support requests via phone or email • Process customer support requests (inquiries and change requests) according to established department policies and procedures • Works closely with the operations team to resolve customer support requests • Provides timely feedback to the operations team regarding service issues or customer concerns • Partners with the operations and business development team to meet and exceed expectations for custom support • Acquire new knowledge and enhance your skills Requirements • Good interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels Nice to Have • Major in computer science #LI-Associate Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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