Customer Success Manager

Job details

Work model

Remote

Salary

Not listed by source

Location

USA

Job description

Description The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support. Key Responsibilities: Customer Success Management • Build trusted relationships with customer stakeholders and executive sponsors. • Develop and execute Customer Success Plans aligned with customer business objectives. • Drive customer adoption, retention, satisfaction, and long-term growth. • Monitor customer health, usage trends, and business outcomes. • Identify customer risks and proactively lead mitigation plans. • Act as the primary customer advocate within Webbing. Customer Lifecycle Management • Coordinate customer onboarding and deployment activities. • Ensure successful implementation of Webbing products and services. • Conduct regular customer cadence meetings. • Lead Executive Business Reviews (EBRs) and strategic planning sessions. • Track commitments and ensure timely follow-up on action items. Business Growth • Partner with Sales to identify expansion and cross-sell opportunities. • Support strategic account planning and customer growth initiatives. • Promote adoption of new products and platform capabilities. Operational Excellence • Maintain accurate customer records and Salesforce account hygiene. • Document customer architecture, stakeholders, and success plans. • Monitor SIM usage, data consumption, and service trends. • Coordinate operational requests with Customer Operations and Support. • Ensure timely communication during incidents and major service events. Customer Site Visits • Travel regularly to customer locations across the United States. • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits. • Strengthen executive relationships through face-to-face engagement. • Support strategic customer initiatives and key business milestones. Requirements • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles. • Experience managing enterprise or B2B customers. • Excellent communication, presentation, and relationship-building skills. • Strong organizational, analytical, and project management abilities. • Experience with Salesforce or similar CRM platforms. • Professional English (spoken and written). • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits. Preferred Qualifications • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity. • Experience managing strategic or global enterprise customers. • Knowledge of APIs, eSIM technologies, or connectivity platforms About Webbing Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence. Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance. What we offer • The opportunity for professional development within a reputable international innovative and growing company. • The opportunity to join a team of highly professional specialists in an international environment. • Fully remote role • Medical benefits

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