Manager, City Operations

Job details

Work model

On-site

Salary

$158,000 - $189,000

Location

San Diego, CA

Hiring context

How this role compares at Zoox

Zoox has 245 live roles in MeritLog’s catalog across 9 job families, and 45 of them are in operations. 239 of those listings publish a pay range, a disclosure rate of 98%.

This role's posted range of $158,000 - $189,000 sits above 16% of the 223 other Zoox roles quoted over the same currency and period.

Counted across the job boards MeritLog tracks, at the time this page was served. Pay comparisons use only listings that publish a complete range in the same currency and period.

What the role asks for

Parsed by MeritLog from the employer’s own posting. The full description follows below.

Job description

Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Manager, City Operations, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards. In this role, you will: • Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet. • Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value • Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage. • Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners • Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements. • Build and maintain strong relationships with local stakeholders and regulatory bodies. • Establish and monitor KPIs for service reliability, safety, and customer satisfaction. • Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency. • Deliver effective change leadership while regularly communicating performance trends and improvements to the organization Qualifications • Bachelors Degree • 8+ years leading the business side of relevant large-scale operations • 3+ years of managing large teams of FTEs and contingent labor • Management of continuous safety standards and improvement initiatives • Experience in change management processes & managing large amounts of data • Ability to work on-site at your market’s facilities • Ability to travel when necessary Bonus Qualifications • Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.) • 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations • Working with cross-functional teams on go-to-market initiatives • Experience in the autonomous vehicle, transportation dispatch, and emergency response industries • PMP certification, or equivalent.

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